Dunkin Assistant Restaurant Manager

Dunkin' Donuts; Village of Brockport (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Dunkin' Donuts in New York is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. They cover the RM role in their absence and drive guest experiences, profitability and operational excellence within a single franchise.

This role emphasizes leadership, brand training, scheduling, and delivering great guest service. The ideal candidate has basic computer skills, fluent English, and prior leadership experience in hospitality.

Formación

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsabilidades

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase in-store set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation requirements.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand.
• Support RM in assigning staff and deployment.
• Support to RM in completion of supplier and other vendor orders.
• Engage with Dunkin Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Develop staff to ensure high guest service levels and operational excellence.

Conocimientos

Analytical skills

Team leadership

Guest focus

Time management

Problem solving

Motivating others

Educación

Basic computer skills

Fluent in English

Basic math and financial management

Leadership experience in retail/restaurant/hospitality

Descripción del empleo

Overview:

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Key Competencies:

• Good analytical skills and business acumen
• Works well with others in a fun fast paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.