Duet, Coordinator

Duet - Nebraska; Grand Island (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Duet - Nebraska seeks a Coordinator to supervise Direct Support Professionals and ensure delivery of high-quality community-based services. The role involves staffing optimization, payroll submissions, employee discipline processes, and collaboration with Directors to ensure accurate billing data.

The candidate will also manage performance documentation, onboarding, and training, while promoting transparent communication and a culture of accountability.

Qualifications

• 1 year of management experience in community-based services preferred.
• Must possess and maintain a current, valid driver’s license and may be required to have a vehicle with insurance.
• Ability to utilize Microsoft Office Suite and Agency-required systems.
• Physical capacity to lift up to 70 pounds and assist with mobility of individuals.

Responsibilities

• Supervise Employees responsible for direct care.
• Maintain attendance point tracker and submit payroll data.
• Interview, hire, and train employees; draft performance documentation.
• Ensure accurate billing data and monitor staffing to meet service needs and funding levels.
• Check emails, voicemails, and task lists within 24 hours; coordinate with Area Director and service coordinators.
• Attend staff meetings and participate in team projects to improve service delivery.
• Complete required documentation accurately within established timelines.

Skills

People management

Time management

Communication

MS Office

Valid driver’s license

Education

High school diploma or GED

Tools

Therap

Microsoft Office Suite

Job description

Job TitleDuet, CoordinatorHours Required40Job Description and HoursThe Coordinator works with Direct Support Professionals (DSPs) to ensure delivery of quality community-based services.ESSENTIAL JOB FUNCTIONS:Supervision of Employees responsible for direct care.Complete and maintain attendance point tracker.Check employee’s time in workday for accuracy. Submit when due to payroll.Obtain approval to provide discipline, draft performance documentation and deliver to employees.Create employee requisitions. Interview, hire, and train employees.Work with Directors to ensure accurate billing data for the area; including by not limited to:Evaluating staffing in locations to ensure all needs are met using funding levels provided by the State.Ensuring daily attendance meets service authorization criteria.Evaluate that all EVV checks in and outs are present.Monitor monthly attendance for all services provided to ensure billing does not result in repayment to the State.Assist with building and fostering a culture that:Empowers direct reports to think outside the box while meeting new challenges.Tempers high expectations for job performance with kindness.Holds people accountable with respect, ensuring HR documentation is completed.Allows for transparent communication.Requires people to participate in projects and areas of need, regardless of job title.Ensures that all employees receive transparent communication, so they are informed and understand job expectations. This should be done by facilitating monthly staff meetings and using frequent communication emails.Assure that people's needs are met, while taking a team approach to do so in an efficient and cost-effective manner. Some examples include but are not limited to: medical appointments, transportation, snow days, etc.Works as part of a team to foster creativity throughout areas for growth, business development, and person-centered planning.Rotates on-call responsibilities with other team membersCovers vacant shifts when needed.Assure that Agency policies and procedures are adhered to including but not limited to the following: abuse and neglect, financial documentation, and human resources.Be visible and have open communication with employees, those receiving services, families, and State employees. This visibility extends throughout all Area physical locations and all services provided.Check and respond to emails and voicemails within 24 hours of receiving them.Check T-Logs.Contact Guardians and families at least once a month unless they specify different frequencies.Communicate by each person’s preferred method of communication, such as email, phone, mail, etc.As requested by the Area Director, visit each environment assigned to your team varying shifts to interact with as many employees and people supported as possible. On-site visits must include weekends, evenings, and morning shifts to the extent possible.Complete all required documentation thoroughly and accurately within established timelines.Check and respond to SCOMM’s.Complete GER for all reportable incidents.Contact Service Coordination for all required tasks such as GER, investigations, etc.Initiate maintenance and vehicle requests.Check emails and workday tasks daily.Check and submit employee mileage, strategizing efficient use of area vehicles.Establish and maintain consistent lines of communication with all stakeholders.Promote a proactive approach when facing change.Be directly involved with and promote inter-area collaboration of the planning, implementation and maintenance of projects that meet and exceed HCBS requirements.Actively participate in meeting goals set forth in the Agency’s Strategic plan.Willing to be flexible with schedule and put in the necessary time to ensure superior service delivery.Able to work independently and in a self-directed manner.Ensure that all compliance tasks including documentation are completed accurately and within the established timelines.Write habilitation programs following SMART goal criteria.ensure documentation is being completed per frequency decided on by the ISP team. Completes monthly goal reviews.Check HCBS log and CCIR tracking (day service) for completion.Review Service Needs / Staff objectives.Completes reviews of restrictionsFacilitate completion of assessments.Assist with building and fostering a culture that:Encourages others to think outside the box while meeting new challenges.Tempers high expectations for job performance with kindness.Holds people accountable with respect.Allows for transparent communication.Meets compliance on the team by holding all accountable.Draft corrective action that is at the appropriate stage for progressive discipline. Performance counseling, level 1, level 2 etc.Implements and monitors plans of corrections. Reviews documents related to the health care of those supported.Assures the following are completed: Health care report, health tracking review, and MAR reports.Reviews Health-related service needs and ensures medical appointment follow-up.Is responsible for assuring fiscal-related needs are addressed.Assure private pay is billed accurately when applicable.Complete the SNAP audit and verify the balance.Audits grocery credit cards.Check True link cards to determine if any transactions occurred.Check all debit card transactions and make sure they are documented in Therap.Make sure all receipts are accounted for and in Therap.Establish and maintain consistent lines of communication with all stakeholders.Review and acknowledge T-logs.Check and respond to emails, SCOMMs, and voicemails within 24 hours.Attend staff meetings for the team.OTHER JOB DUTIES:Other duties as assigned.EDUCATION, TRAINING AND EXPERIENCE:Must be at least 19 years of age.Must have a high school diploma or GED.ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:1 year of management experience in community-based services preferred.Must possess and maintain a current, valid driver’s license, pass a driving record check, and may, depending on Agency needs, be required to have available an automobile with required state insurance coverage for purposes of transporting people in service.Ability to utilize Microsoft Office Suite and all Agency required systems.PHYSICAL DEMANDS:In this job capacity you will be fully submerged into supported persons’ home and community, including but not limited to stores, movie theaters, medical facilities, places of worship, hobbies and interests, person centered celebrations, outdoors (gardens, parks, etc.) and restaurants.A pre-employment physical and backscreen will be completed to qualify you for the essential functions of the job.Must be able to lift at least 70 pounds, to assist supported individuals in everyday tasks that require mobility they may be limited to (i.e. assisting in/out of wheelchair, in/out of vehicles, Hoyer lift, raised toilet seats, etc.).Must be able to bend, stoop, kneel, squat, walk, sit, stand, climb, push, carry, and grasp.JOB CLASSIFICATION:Salary, Exempt