Dual Rate Slot Supervisor / Dual Rate S

Seneca Erie Gaming Corporation; Buffalo (NY); On-site; USD 44,000 - 54,000; Full time

Job summary

Seneca Gaming Corporation in Buffalo, NY, is seeking a Slot Supervisor to supervise Slot Attendants on an assigned shift and ensure high levels of customer service. This role may fill the Slot Shift Manager when needed and requires strict adherence to Internal Control Standards and security procedures.

Key duties include supervising staff, monitoring slot activity for irregularities, managing payouts, safeguarding assets, training new employees, and delivering professional service in a

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent is required.
• Bachelor’s Degree or two years of casino experience and at least one year of supervisory experience.
• Minimum two years gaming/casino experience (can be concurrent with leadership experience).
• Game performance experience desirable.
• Knowledge of casino rules, regulations and procedures.
• Basic computer skills required.

Responsibilities

• Supervise Slot Attendants and oversee shift operations for efficiency and customer service.
• Monitor activities in slot areas for irregularities and ensure legitimate play.
• Assign staff to casino areas, schedule and monitor breaks for proper coverage and service.
• Oversee payouts to ensure correct amounts are paid to customers.
• Act as signatory on jackpots per Internal Control Manual.
• Enforce all policies on money, parts, equipment and required documentation.
• Communicate clearly across shifts to provide timely information.
• Maintain professional appearance and adherence to standards.

Skills

Communication skills

Customer service

Leadership

Supervisory experience

Education

High School Diploma or equivalent

Bachelor’s Degree or 2 years casino experience and 1 year supervisory

2+ years gaming/casino experience

Tools

Basic computer skills

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Slot Supervisor (Primary position) is responsible for supervision of the Slot Attendants on an assigned shift and responsible for ensuring that the Slot Attendants are providing consistent high levels of customer service, is called upon to fill the Slot Shift Manager (Secondary position) when needed. The Slot Shift Manager oversees all slot operations on the casino floor during assigned shift. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• 1. Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift.
• 2. Observe activities in the Slot machine department areas watching for irregularities. Ensure Slot Machines are functioning properly and the machines are being played legitimately.
• 3. Assign personnel to areas of the casino, schedules and monitors breaks in order to provide proper coverage and efficient service to Slot customers.
• 4. Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers.
• 5. Act as signatory on jackpots as outlined by Internal Control Manual.
• 6. Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation.
• 7. Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
• 8. Ensure professional behavior and appearance is in compliance with established standards, rules, and regulations of the Slot Department and the Seneca Gaming Corporation.
• 9. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 10. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 11. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 12. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 13. Attend all necessary meetings.
• 14. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL SECONDARY POSITION DUTIES:

• 1. Responsible for observing and analyzing the integrity of play and tracking guests and employee activity. Assume responsibility and accountability for the overall function and performance of assigned shift.
• 2. Supervise shift of Slot Supervisors and Slot Attendants.
• 3. Manage the operation of the Slot department during assigned shift.
• 4. Assist in the formulation, development and implementation of goals and objectives for the department.
• 5. Train all new employees to the assigned shift to ensure that these employees receive the proper knowledge to perform their duties at an acceptable level.
• 6. Implement departmental and company procedures, including all policies and procedures regarding the security of monies, parts, equipment and required documentation.
• 7. Ensure proper staffing levels in order to provide adequate floor coverage and a high level of customer and machine service with minimum labor hours.
• 8. Delegate assignments to ensure that all functions of the shift are carried out in a timely and efficient manner. Track assigned tasks to ensure their proper completion.
• 9. Ensure all slot operations staff are familiar with, and accurately completing all necessary shift paperwork in order to ensure accuracy and thoroughness of all departmental records and reports. Investigate any discrepancies found.
• 10. Perform payroll duties including submitting timecards/sheets in a timely manner, and maintaining accurate and up-to-date attendance records and personnel files for each of the employees on an assigned shift.
• 11. Maintain a working knowledge of all Seneca Gaming Corporation facilities including, but not limited to, special promotions and events in order to provide pertinent information to employees as well as customers.
• 12. Evaluate shift employees to ensure the maintenance of an acceptable performance level.
• 13. Assist with recruitment, hiring, training, recognition, coaching and discipline, terminations and other personnel related issues.
• 14. Communicate regularly with employees and keep them informed of all casino activities and events.
• 15. Settle customer disputes that cannot be readily resolved by subordinates.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

• 1. Must be 18 years of age or older upon employment.
• 2. High School Diploma or equivalent is required.
• 3. Bachelor’s Degree or two (2) years of casino experience and at least one (1) year of supervisory experience.
• 4. Minimum two (2) years gaming/casino experience (can be concurrent with leadership experience)
• 5. Game performance experience desirable
• 6. Knowledge of casino rules, regulations and procedures.
• 7. Basic computer skills required

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Must have the ability to deal effectively and interact well with the customers and employees.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• 1. Must be able to stand, walk, and move through all areas of the casino.
• 2. Must be able to use hands to finger, handle or feel objects, tools or controls.
• 3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $49,069.41 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!