DUAL RATE FLOOR SUPERVISOR

Chukchansi Gold; California; Hybride; USD 68 329 000 - 91 886 000; Plein temps

Avantages offerts par ce poste

Free meals

Discounted meals

Employee discounts

Raffles

Résumé du poste

Chukchansi Gold Resort & Casino is seeking a Table Games Supervisor to oversee dealers, assure game integrity, and deliver a superior guest experience on the casino floor.

You will supervise operations during shifts, enforce policies, and maintain a professional, friendly environment while providing exceptional service to guests and team members.

Qualifications

• High School diploma or GED preferred; minimum one year experience in table games dealing and/or supervision.
• Appropriate licenser required.
• Strong organizational and communication skills; ability to work on casino floor.

Responsabilités

• Supervise dealers on assigned shift and ensure game integrity.
• Provide excellent customer service to guests and team members.
• Monitor bets, game flow, and notify supervisor of irregularities.
• Maintain professional, courteous atmosphere and address guest needs.
• Ensure compliance with gaming regulations and company policies.

Connaissances

Table games dealing

Customer service

Communication skills

Teamwork

Formation

High School diploma or GED

Description du poste

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer.

In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

JOB DESCRIPTION

SUMMARY

Responsible for the implementation of and in compliance with the Company’s policies and procedures, supervision of the operation of assigned table games or to deal specific table games to ensure game integrity and customer satisfaction in compliance with Gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interacts effectively with the public and Team Members.
• Perform excellent customer service at all time.
• Responsible for the protection and control of the game being dealt, Blackjack, Mini-Baccarat, or other table games permitted in the jurisdiction.
• Conducts the games in accordance with the Company’s policies and procedures, handling player transactions and notifying Floor Supervisor of any irregularities.
• Advises Pit Manager or Floor Supervisor of any player disputes or arguments that may arise during the game.
• Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their action.
• Maintains a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience, and notifying Floor Supervisor of any customer needs i.e., cocktails, Host Service, etc.
• Enforces performance standards, policies and procedures relating to all table games ensuring compliance with the Gaming regulations.
• Responsible for checking bank roll from previous shift to ensure accuracy; assists Pit Supervisor in physical count of bankroll at shift change.
• Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection.
• Ensures that the game moves at an appropriate pace when acting in either capacity.
• Promotes positive customers relations providing a delightful gaming experience by, answering questions, resolving disputes, and completing required documentation as required.
• Informs their direct report or other personnel of any important or relevant facts regarding specific players and their action.
• Assists in the training and development of new Team Members.
• Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
• Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities.
• Responsible for maintaining a consistent and regular attendance record.
• May be used as an usher as needed by management for events.
• Any reasonable request made by management.

PERFORMANCE REQUIREMENTS

• To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
• Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

SUPERVISORY RESPONSIBILITIES

• May be required to Supervise dealers on assigned shift or to efficiently deal any game they are assigned.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training Team Members; planning, assigning, and directing work; addressing complaints and resolving problems.

SALARY/ WAGE

While acting the capacity of a Floor Supervisor the salary will be $ 28.00per hour. While acting in the capacity of a dealer the Team Member will receive minimum wage plus tips and their tips taxed based on the shift the Team Member is assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or GED preferred. Minimum of one-year experience in table games dealing and or supervision.

SPECIAL QUALIFICATIONS

• Appropriate licenser.
• Strong organizational and communication skills required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. . While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Team Member frequently is required to stand and walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

ABOUT THE VILLAGE

Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world‑class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast‑paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY!