DTH FT Technician - Bel Air, MD

Vivint; Triple Lakes (MD); On-site; Full time

Job summary

NRG Energy is seeking skilled Direct to Home Pros to install and service smart home technology in customer homes. This technician role pays on a piece-rate basis with a range of $180 - $350 per install, with potential for higher earnings based on volume and performance.

You will train on industry-leading products, manage inventory, install, service, and troubleshoot smart home systems, and explain capabilities to customers. A valid driver’s license and reliable transportation are required.

Qualifications

• Sales experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Technical aptitude from cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requires a valid driver’s license, good driving record, reliable transportation, and ability to pass background/licensing per law.

Responsibilities

• Earn piece-rate pay and unlimited commission.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business-owner mindset.
• Install, service, and troubleshoot smart home technology in customer homes.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and instructions to customers.
• Leverage service and installation appointments into leads and revenue.

Skills

Sales mindset

Customer focus

Technical aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What You’ll Do

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What We’re Looking For

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements: A valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post-offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical Demands Of The Job

• Lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

This is a technician position paid on a piece rate basis with a range of $180 - $350 for a single install job (as of 12-19-24), or paid applicable minimum wage, whichever is higher.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.