DT Boathouse Crew Member

Venture Outdoors; Pittsburgh (Allegheny County); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Free kayaking

Paid training

End-of-summer pay increase

Mental health shutdown

Participation in Simple IRA for eligible employees

Job summary

A nonprofit organization focused on outdoor experiences is seeking a Kayak Pittsburgh Boathouse Crew Member for seasonal part-time work. The role involves fast-paced customer service, managing rentals and reservations, and ensuring customer safety. Candidates should be flexible in schedules and may have varied backgrounds in customer service. Experience with outdoor activities is a plus. Offering $12 per hour, this opportunity provides valuable skills in a team environment. Ideal for those passionate about outdoor engagement.

Qualifications

• Ability to work in a team environment.
• Willingness to be flexible with work schedules.
• Previous customer service experience preferred but not required.
• Ability to act in a professional and courteous manner at all times.

Responsibilities

• Greet arriving customers as they check in for their rental.
• Operate the point of sale system, manage reservations.
• Assist customers with fishing equipment and safety gear.
• Provide information about rentals and Downtown Pittsburgh.
• Monitor and answer the phone throughout the day.
• Fit customers with proper paddling equipment.
• Ensure participants’ safety and complete satisfaction.
• Clean rental facilities and materials.
• Learn and follow all policies and guidelines.
• Attend biweekly staff meetings.

Skills

Customer service experience

Public speaking experience

Client needs assessment

Point of Sale/Registration software experience

General work experience

Job description

We Remove Barriers And Create Access Tooutdoor Experiences. Venture Outdoors is a 501(c)(3) nonprofit.

About Venture Outdoors

Inspire. Educate. Equip. We remove barriers and create access to outdoor experiences.

Position

• Title: Kayak Pittsburgh Boathouse Crew Member
• Reports To: Kayak Pittsburgh Management
• Location: Kayak Pittsburgh Downtown, 1000 Fort Duquesne Blvd. Pittsburgh, PA 15222
• Hours: Seasonal part‑time (approximately 20-30 hours/week April through October)
• Wage: $12.00/hour

Position Summary

Boathouse Crew Members assist in fast‑paced customer service for the Venture Outdoors/Kayak Pittsburgh rental locations, generally open from May‑October. During daily operations crew members will manage the front desk, check customers in and out, manage reservations, phone calls, and other customer inquiries. Crew members may also work in the materials distribution area, providing safety talks and paddling instructions. Candidates may work in both desk and dock roles and can work at multiple Kayak Pittsburgh locations.

Duties And Responsibilities

• Greet arriving customers as they check in for their rental of non‑motorized watercraft.
• Operate the point of sale system, manage reservations, and securely process payments.
• Assist customers with fishing equipment such as rods, reels, tackle, bait, nets, and safety gear.
• Provide information about rentals, Downtown Pittsburgh, and Venture Outdoors.
• Monitor and answer the Kayak Pittsburgh phone throughout the day.
• Fit customers with proper paddling equipment while conveying safety and paddling instructions before they head to the dock.
• Ensure participants’ safety and complete satisfaction.
• Clean rental facilities and materials.
• Learn and follow all Venture Outdoors policies and guidelines.
• Attend biweekly staff meetings.

Qualifications

We recognize that all experience is unique and not always in a professional setting. Outdoor experience obtained recreationally or through volunteer opportunities is valid.

• Ability to work in a team environment.
• Willingness to be flexible with work schedules.
• Previous customer service experience preferred but not required.
• Ability to act in a professional and courteous manner at all times.

Requirements

• At least 16 years of age, no maximum age.
• Applicants under 18 must provide a legal work permit.
• Obtain PA State Act 34/151 background clearance before employment.
• Must be available to work evenings, holidays, and weekends.
• Must complete mandatory onboarding trainings (some can be completed virtually and are paid after hiring).
• Must have reliable transportation to and from work sites.

Skills You Will Acquire And Use On The Job

• Customer service experience.
• Public speaking experience.
• Client needs assessment.
• Point of Sale/Registration software experience.
• General work experience.

Benefits And Bonuses

• Free kayaking.
• Paid training.
• End‑of‑summer pay increase.
• Mental health shutdown – guaranteed break between summer and fall season.
• Participation in Venture Outdoors sponsored Simple IRA if you earn more than $5,000 yearly.

Equal Opportunity Employer

Venture Outdoors is an equal‑opportunity employer committed to diversity, equity, and inclusion.

Venture Outdoors Staff Equity Statement

• We commit to the equitable treatment of our colleagues, participants, and community members by valuing their rights, dignity, voice, and expression.
• We welcome and respect the diversity of individuality such as race, sex, gender identity, ability, culture, and religion.
• We recognize the human right for all individuals to be respected and accepted without bias.
• We commit to an organizational responsibility to build individual and community respect, dignity, fairness, care, and equality.
• We strive to understand the role our system plays in perpetuating exclusion, and to address the dynamics that support it.
• We understand that accountability is mutual and reciprocal in order to continually learn and improve.
• We believe that diversity, equity, and inclusion extends beyond the workplace and encourage all to continue personal development alongside the organization.
• We require organizational staff and participants to encourage a culture of belonging and consider the entire experience and the ecosystem that supports.
• We will not tolerate explicit and implicit forms of racism, sexism, classism, xenophobia, ageism, and/or ableism.
• We will not accept the use of racial or gender biases and require staff to implement inclusionary practices within their duties and program design.

Pay Range

12 - 12 USD per hour (Pittsburgh).