DSW Store Manager

Designer Brands; Holland (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Designer Brands in Ohio is seeking an experienced Retail Store Leader to elevate the in-store experience and drive sales performance. You will coach associates, implement store strategies, and ensure KPI attainment, while fostering a culture of collaboration and accountability.

Responsibilities include directing merchandise movement, overseeing omni-channel initiatives, and developing a diverse talent pipeline to meet business needs. This role requires availability for nights and weekends.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Proven ability to recruit, onboard, coach, develop, motivate and drive results through others.
• Ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and meet time-bound expectations.
• Availability to work nights, weekends, holidays, and shifts outside of traditional hours.

Responsibilities

• Elevate the in-store experience by coaching associates and support leaders to meet KPI targets.
• Develop and communicate store strategies aligned to the company plan and foster growth and innovation.
• Deliver financial plans and drive KPI performance on a weekly/monthly/quarterly basis; adjust as needed.
• Foster recognition, provide constructive feedback, and maintain accountability.
• Resolve customer and associate feedback with urgency and care.
• Plan merchandise movement to respond to trends and ensure stock availability.
• Oversee omni-channel activities (Charge/Send, Buy Online Pick Up In Store).
• Lead talent strategy, recruiting and developing a diverse, capable team.

Skills

Customer service

Leadership

Communication

Strategic planning

Store operations

Education

High school diploma

Some college

Tools

POS systems

Retail software

Mobile tools

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Market Leader

Our Values

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties And Responsibilities

Be empowered to meet the customer where they are and personalize their experience:

• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

Be committed to the customer having a consistent positive experience:

• Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Responsible for creating a cohesive talent strategy that meets the needs of the business.
• Leads by example and holds team accountable that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS).
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

Be responsible to pause and the put the customer first:

• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Resolves associate and leadership relations matters, taking partners when appropriate.
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.

Bring Fun And Energy To Everything You Do

• Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• Facilitates store meetings as needed.
• Performs other duties as assigned by the Market Leader and/or Regional Director.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift- up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum of 4 years’ retail management experience
• Minimum high school graduate of equivalent
• Some college preferred