DSW Part Time Key Holder

Dsw-Shoe-Warehouse,-Inc.; Hoover (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Hoover, AL is seeking a store associate to support management in driving sales and customer experience. You will model CEL behaviors, assist with inventory, omni activities like BOPIS, and maintain store standards.

You will work with leadership to follow policies, participate in daily tasks, contribute to a safe environment, and train associates as needed. Availability nights/weekends is required.

Qualifications

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication skills.
• Able to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must be able to stand or walk up to 100% of the shift.
• Lifting up to 50 pounds on occasion to frequent basis.
• Stoop, kneel, crouch or crawl frequently.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader behaviors and responding to customer/associate requests with urgency.
• Ensure customers have a positive experience by upholding store standards and completing daily open/close tasks.
• Review daily communication; plan and execute tasks and follow through with required actions.
• Work with store leadership to follow policies and procedures and complete audits, donations, transfers, and other processes.
• Participate in inventory activities including freight receipt, product placement, markdowns, and MOOS.
• Assist omni activities in store including Charge/Send and BOPIS, and communicate supply needs for operations.

Skills

Customer service

Communication

Teamwork

Tech literacy

Availability

Education

High school diploma or equivalent

Job description

Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.

Be committed to the customer having a consistent positive experience:

• Reviews, understands and clearly communicates daily progress.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.

Bring the power of shoes to life by leveraging in-store and digital services:

• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and put the customer first:

• Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Addresses associate and customer concerns and escalates as needed.
• Supports team in associate timekeeping activities.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize associates through our company recognition tools.
• Support team by training and coaching associates.
• Performs all other associate duties within store.
• Performs other duties as assigned by the Store Manager or other leaders.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.