DSW Associate Store Manager

Dsw-Shoe-Warehouse,-Inc.; Plainfield (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Leader to collaborate with management, elevate the in-store customer experience, and drive sales through merchandising, omni-channel activities, and inventory management.

You will help coach associates, ensure store standards, and support open/close procedures while maintaining policy compliance and assisting in projects to improve service levels.

Qualifications

• Excellent customer service and professionalism.
• Strong verbal and written communication.
• Ability to lead and develop a store team.
• Ability to work with speed and hold team accountable.
• Flexibility to work nights, weekends, and holidays.
• Proficiency with in-store technology (registers, devices).

Responsibilities

• Assist in driving sales through customer service, merchandising and omni-channel activities.
• Partner with store management to execute daily priorities and store priorities.
• Monitor policy compliance and assist in asset protection standards.
• Support inventory-related tasks including receiving, placement, markdowns and MOOS.
• Assist in scheduling, payroll, and labor deliverables.
• Participate in recruiting, onboarding and coaching of associates.

Skills

Customer service

Leadership

Communication

Time management

Flexibility

Technology use

Education

High school diploma or equivalent

Job description

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience:

• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to elevate to the Store Manager.
• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
• Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize the store team through our company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Assists in recruiting, interviewing, and onboarding Store Associate candidates.
• Delegate and/or perform all other associate duties within store.
• Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.