DSW Associate Store Manager

Designer Brands

Brighton (MI)

On-site

USD 32,000 - 42,000

Full time

13 days ago

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Job summary

Designer Brands in Michigan is seeking a capable Store Associate/Manager to support store leadership in delivering excellent customer service, merchandising, omni-channel activities and inventory control.

You will collaborate with the Store Manager on priorities, maintain store standards, participate in opening/closing duties, and help ensure policy compliance, asset protection, and smooth store operations.

Qualifications

Minimum 2 years management experience.
High school diploma or equivalent; some college preferred.
Availability to work nights, weekends, holidays.
Proficient with store technology used for customer interactions.
Stand/walk up to 100% of shift and ability to lift up to 50 pounds occasionally.
Excellent customer service and communication skills.

Responsibilities

Support and perform customer service, merchandising, omni activities and all inventory-related actions to drive sales and results.
Partner with the management team to understand daily/weekly/monthly store priorities and assist in opening/closing the store.
Maintain store standards and safety, and ensure policy compliance and asset protection.
Assist in recruiting, interviewing, and onboarding Store Associate candidates.

Skills

Customer service

Team leadership

Communication

Adaptability

Retail technology

Mobility/standing

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Mobile devices

Job description

General Summary

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Essential Duties And Responsibilities

Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

General Summary

Essential Duties And Responsibilities

Be empowered to meet the customer where they are and personalize their experience

Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience

Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services

Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first

Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escape to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring Fun And Energy To Everything You Do

Recognize the store team through our company recognition tools.
Support development of the store team through training, coaching, feedback and motivation.
Assists in recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills

Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.

Experience