DSW Associate Store Manager

Dsw-Shoe-Warehouse,-Inc.; Braintree (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a store leadership team member to partner with management on daily priorities and support merchandising, omni activities and inventory actions to drive sales.

You will help maintain store standards, open/close duties, and coach associates to deliver exceptional customer experiences. The role requires a minimum of 2 years in management, strong communication, and the ability to work nights, weekends and holidays, with a focus on safety and compliance.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Provide customer service and support store operations.
• Participate in opening/closing, cleaning, recovery and maintenance tasks.
• Monitor compliance to company policies and procedures.

Skills

Excellent customer service

Collaborative relationships

Verbal and written communication

Move with tempo / accountability

Availability nights weekends holidays

Tech for customer interactions

Standing/walking 100%

Lifting 50 pounds

Stooping/kneeling/crouching

Education

High school diploma or equivalent

Some college

Tools

Register

POS System

iPhone

Calculator

Job description

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience:

• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escape to the Store Manager.
• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
• Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize the store team through our company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Assists in recruiting, interviewing, and onboarding Store Associate candidates.
• Delegate and/or perform all other associate duties within store.
• Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Hiring Range Notification

The successful candidate's actual pay rate offer will consider a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated hiring pay range has been adjusted for the applicable geographic differential. This position may be eligible for additional incentive compensation, which may include bonuses, or other forms of variable pay, subject to applicable program requirements and company discretion. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Visit https://mymobilewalletcard.com/dbi/ to learn more!

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $18.50 - $29.00 / hour

Pay Transparency

Company complies with Pay Transparency rules.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service