DSS Human Services Coordinator I*

Orange County Government; Hillsborough (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Orange County Department of Social Services seeks a Human Services Coordinator I to lead eligibility processing for public assistance programs and to train Human Services Specialists and Technicians. You will troubleshoot software issues and guide staff through applications, working under general direction with judgement within policy constraints.

Minimum qualifications include a master’s or bachelor’s in a human services field with relevant experience; one year of team leadership experience

Qualifications

• Master’s degree in human services such as social work, counseling, or psychology.
• Bachelor’s degree in human services with 2 years related social work experience.
• One year of work experience leading teams or coordinating others.

Responsibilities

• Lead a team in eligibility determination and processing.
• Provide continuing training to Human Services Specialists and Technicians.
• Troubleshoot software issues and train staff on applications.
• Work under general direction with independent judgment within rules, regulations, policies and procedures.

Skills

Team leadership

Training

Troubleshooting

Education

Master’s degree in human services

Bachelor’s degree in human services

Job description

The Orange County Department of Social Services has an opening for a Human Services Coordinator I.

The work involves the responsibility for leading the work of and providing continuing training to Human Services Specialists and Human Services Technicians. An employee in this class leads a team in application processing, determination, and re-determination of eligibility for one or more public assistance programs. An employee in this class troubleshoots issues and trains employees on the use of related software applications. Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is not required of this position. Position does related work as requested.

Hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Coordinator I experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role. * Background check required.

MINIMUM QUALIFICATIONS

• Graduation from an accredited college or university with a master’s degree in human services field such as social work, counseling, or psychology or closely related field; OR
• Graduation from an accredited college or university with a bachelor’s degree in human services field such as social work, counseling, or psychology or closely related field AND two (2) years of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization; OR
• An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.
• Must have one (1) year of work experience in leading teams or coordinating the work of others.

SPECIAL REQUIREMENT

• Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

All offers of employment are conditioned upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.

In accordance with Section 28 of the Orange County Code of Ordinances, and/or relevant State and Federal statutes, candidates for employment may be required to undergo fingerprinting and a criminal history background check based on the job responsibilities of the position. A fingerprinting check is conducted by the State Bureau of Investigation (SBI) and a criminal history background check is conducted by an authorized Federal or State regulatory agency to determine eligibility for appointment. Employment is contingent upon successful clearance through these checks, which are mandated for certain roles depending on the nature of the job and applicable laws. Further, all offers of employment are contingent upon the satisfactory verification of your eligibility for employment, successful completion of the required pre-employment testing and/or screening, including drug testing when required and the submission and approval of all new hire documentation completion of your new hire paperwork.

As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director.

Orange County is an Equal Opportunity and affirmative action employer.