DSHS HCLA Social & Health Program Consultant 4

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

State of Washington hires multiple SHCP4 consultants to lead APS quality control statewide and to partner with leadership on policy and system updates. This senior role supports regional staff, HQ, investigators, and external partners to drive excellence in service delivery.

You will develop training, oversee QA reviews, and coordinate regional projects while advancing key initiatives and partnerships across the state.

Qualifications

• Master’s degree in social work or related field.
• Four years of professional experience planning, administering, developing, or delivering social services programs.
• Nine years of professional/practical hands-on experience in related fields.

Responsibilities

• Be a subject matter expert in APS policy and procedures, conducts training and investigations.
• Provide coaching and on-the-job training to investigators in field and classroom.
• Develop and deliver comprehensive training and presentations on APS to supervisors and investigative staff.
• Undertake Quality Assurance by reviewing APS investigations and offering feedback.
• Collaborate with SHCP4s to facilitate performance improvement plans and training.
• Manage assigned programs and special projects.
• Develop and deliver software systems and policy training for staff.
• Partner with leadership on quality control reviews and training needs.
• Coordinate and oversee regional projects and programs.
• Act as liaison between regional staff and headquarters on policy and system updates (e.g., TIVA2).
• Compile data and prepare reports to support monitoring and management decisions.
• Participate in regional and statewide meetings and workgroups.

Skills

APS systems

training delivery

policy guidance

quality assurance

stakeholder liaison

Education

Master’s in social work

Bachelor’s in social work

Tools

TIVA2

Job description

DSHS HCLA Social & Health Program Consultant 4

Adult Protective Services (APS) is seeking multiple team members to join us! This role is pivotal in providing expert training and consultative support, system leadership, and policy guidance to APS staff across the regions.

In this senior role within the Program Integrity, Performance, and Advancement Unit, you will lead quality control efforts for Adult Protective Services (APS) statewide. You’ll partner closely with APS leadership to support strategic planning, strengthen compliance and quality standards, and advance key initiatives and community partnerships. Serving as a liaison between regional staff, headquarters, investigators, and external partners, you may also participate in the Investigation Review Team (IRT) and provide oversight in specialized areas helping to drive operational excellence and coordinated service delivery across the state.

Some of what you’ll do:

• Be a subject matter expert in APS systems, policy and procedure, conducts training, supports investigative staff and conducts investigations.
• Provide coaching, mentoring, on the job training, in the field and classroom, and assist new APS investigators in the transition from a formal training program to independent field work.
• Develop and deliver comprehensive training and presentations on Adult Protective Services (APS) to supervisors and investigative staff.
• Undertake Quality Assurance responsibilities by reviewing APS investigations and offer feedback.
• Collaborate with other Social and Health Program Consultants 4 (SHCP4s) to facilitate performance improvement plans and training.
• Manage assigned programs as well as special projects.
• Develop and deliver software systems and policy training for new and existing employees.
• Partner with leadership on quality control reviews, identifying casework deficiencies and training needs.
• Coordinate and oversee assigned regional projects and programs.
• Act as liaison between regional staff and headquarters on policy, system updates, and issue resolution for software systems like TIVA2.
• Compile data and prepare reports to support program monitoring and management decisions.
• Participate in regional and statewide meetings and workgroups.

Who Should Apply:

• One year of experience as a Social and Health Program Consultant 3 or equivalent.
• Two years of experience as a Social and Health Program Consultant 2 or equivalent.
• A master’s degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• A bachelor’s degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• A combination of professional/practical hands-on experience of nine years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebtism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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