DSHS HCLA Quality Improvement Coordinator

State of Washington; Olympia (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

The State of Washington, Department of Social and Health Services, Home and Community Living Administration seeks a Quality Improvement Coordinator to enhance regulatory oversight for Residential Care Services. You will work across divisions to implement quality systems and respond to audits, shaping compliance with federal and state rules.

Ideal candidates bring graduate-level education in a health-related field and substantial experience in long-term care quality improvement, with strong

Qualifications

• Master's degree and two years of quality improvement experience preferred in long-term care regulatory environments.
• Bachelor's degree and four years of quality improvement experience preferred in long-term care regulatory environments; training and reports experience preferred.
• An associate's degree may substitute for the year-for-year education requirement.
• Six years of professional quality improvement experience in long-term care regulatory environments is strongly preferred.

Responsibilities

• Collaborate with Office Chiefs, Regional Administrators, and field staff to improve regulatory oversight operations.
• Coordinate with division units to identify gaps in processes and systems governing regulatory oversight.
• Develop and execute quality improvement systems to support regulatory duties.
• Respond to audits and oversee ongoing audit-related activities.
• Develop and maintain SOPs and associated inspection/ investigation forms.
• Design reports, evaluate trends, and analyze performance data.

Skills

Quality improvement

Informatics/analytics

Training curriculum development

Critical thinking

Regulatory analysis

Excellent written/spoken communication

Education

Master's degree in Business/Informatics/Public Administration/Health

Bachelor's degree in Business/Informatics/Public Administration/Health

Associate's degree with substitutions

Job description

The Home and Community Living Administration (HCLA), Residential Care Services (RCS) is currently seeking a dynamic, motivated, and culturally competent Quality Improvement Coordinator.

Residential Care Services (RCS) is responsible for the state licensure oversight of nursing homes, assisted living facilities, adult family homes, enhanced service facilities, and certification of community residential service and support providers. RCS also serves as the State Agency responsible for the Medicaid and/or Medicare certification of nursing homes and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID) through the Centers for Medicare and Medicaid Services (CMS). There are over 7100 facilities, and potentially 67,000 vulnerable residents in these settings each day.

Some of what you'll do

• Work closely with the Office Chiefs, Regional Administrators, and regional Field Staff to improve regulatory oversight operations
• Coordinate with all units within the division to identify gaps in the processes and systems governing RCS regulatory oversight operations
• Develop and execute quality improvement systems which assist RCS staff to effectively perform duties as required by federal and state laws and regulations
• Respond to audits and oversee the ongoing activities required of audits
• Development and maintenance of Standard Operating Procedures, as well as associated forms to complete regulatory inspections and investigations
• Design and develop reports, evaluate trends, and analyze performance data.

What we're looking for

• Master’s degree in Business, Informatics, Public Administration, Health, or a related Community Health Care field or related field and two years of experience in quality improvement and performance management preferably in long-term care regulatory environments; experience in effective training and writing curriculum and experience with long-term care applications and reports preferred.
• A bachelor’s degree in Business, Informatics, Public Administration, Health, or a related Community Health Care field or related field and four years of experience in quality improvement and performance management preferably in long-term care regulatory environments; experience in effective training and writing curriculum and experience with long-term care applications and reports review and analysis.
• An associate’s degree with additional experience as specified above may substitute for the year per year of the required education.
• Six years of professional experience in quality improvement and performance management preferably in long-term care regulatory environments; experience in effective training and writing curriculum and experience with long-term care applications and reports review and analysis.

Skills and Abilities

• Quality improvement skills and abilities.
• Informatics/business intelligence/analytics.
• Developing and implementing training curriculum.
• Ability to synthesize, analyze and evaluate complex issues and multiple perspectives to make critical decisions, and problem-solve.
• Ability to analyze laws, regulations, and statements of deficiencies.
• Excellent oral and written communication skills.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Neb?) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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