DSHS HCLA Office Manager

State of Washington; Spokane (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) HCLA – Office Manager in Spokane coordinates office logistics, facilities, and asset management across Region 1 for Adult Protective Services. Travel within Region 1 supports field operations and safety initiatives.

You will partner with the Regional Operations Manager to ensure smooth daily operations and continuity of APS services. The role requires strong communication, independent decision-making, and the ability to manage

Qualifications

• Bachelor's degree with major study in business administration or a closely related field and one year of supervisory experience involving planning, organizing, and coordination of work in a business office.
• One year of experience in state service as an Administrative Assistant 2, Human Resource Assistant 2, or Data Compiler 3; OR
• Two years of experience in state service as an Administrative Assistant 1 or Human Resource Assistant 1, or in an equivalent role involving supervisory or office management responsibilities.
• Additional qualifying experience may substitute, year for year, for the required education.

Responsibilities

• Facilitate efficient office workflows, layout planning, space and equipment needs, supply orders, mail, security systems, janitorial services, and logistics for reconfiguration or relocation.
• Serve as lead for Building and Safety Committees, conduct facility walk‑throughs for compliance, respond to emergencies and building issues, and coordinate with property owners and the Regional Operations Manager on unresolved concerns.
• Manage Region 1 fleet vehicles including maintenance, repairs, monthly mileage reports, vehicle replacements, and safety equipment checks.
• Coordinate landline services, perform minor system updates, and troubleshoot phone issues with technicians and headquarters staff.
• Monitor supply levels, process purchase requests, verify goods and services, research pricing within budget constraints, and submit documentation to either the purchasing office or the Regional Operations Manager for payment processing.
• Submit and track system access and facility setup requests to ensure new and departing employees have or return items such as building access, identification badges, phones, voicemail, cell phones, and long‑distance codes.
• Act as Asset Management Coordinator overseeing annual inventory and tracking non‑tagged equipment. Ensure records are archived according to state retention schedules and perform minor equipment repairs when maintenance staff are unavailable.

Skills

Prioritization

Communication

Computer literacy

Problem-solving

Office organization

Independent work

De-escalation

Education

Bachelor's degree in business administration or related field

State service Administrative Assistant 2 / HR Assistant 2 / Data Compiler 3

State service Administrative Assistant 1 / HR Assistant 1 with supervisory experience

Tools

MS Office

Job description

DSHS HCLA – Office Manager

The Department of Social and Health Services (DSHS), Home and Community Living Administration (HCLA), Adult Protective Services (APS) is seeking a proactive and highly organized Office Manager to join our team. This position is based in Spokane and includes travel throughout Region 1 to support field operations. The Office Manager is responsible for coordinating and managing office logistics, equipment, supplies, and facilities across multiple APS locations. As the lead tenant representative, this role also oversees building‑related contracts, safety initiatives, and space planning efforts. Working closely with the Regional Operations Manager, the Office Manager plays a key role in ensuring smooth daily operations and supporting the overall effectiveness and continuity of APS services across the region.

Some Of What You'll Do

• Facilitate efficient office workflows, layout planning, space and equipment needs, supply orders, mail, security systems, janitorial services, and logistics for reconfiguration or relocation. Ensure cost‑effective repurposing of office furniture and equipment.
• Serve as lead for Building and Safety Committees, conduct facility walk‑throughs for compliance, respond to emergencies and building issues, and coordinate with property owners and the Regional Operations Manager on unresolved concerns.
• Manage Region 1 fleet vehicles including maintenance, repairs, monthly mileage reports, vehicle replacements, and safety equipment checks.
• Coordinate landline services, perform minor system updates, and troubleshoot phone issues with technicians and headquarters staff.
• Monitor supply levels, process purchase requests, verify goods and services, research pricing within budget constraints, and submit documentation to either the purchasing office or the Regional Operations Manager for payment processing.
• Submit and track system access and facility setup requests to ensure new and departing employees have or return items such as building access, identification badges, phones, voicemail, cell phones, and long‑distance codes.
• Act as Asset Management Coordinator overseeing annual inventory and tracking non‑tagged equipment. Ensure records are archived according to state retention schedules and perform minor equipment repairs when maintenance staff are unavailable.

What we're looking for

• Effectively prioritize and manage workload to meet deadlines, with the ability to adjust to emergencies or shifting priorities.
• Strong written and verbal communication skills, including the ability to compose professional correspondence and interact effectively with management, peers, clients, and the public.
• Skilled in using computers, standard software, and office equipment (e.g., copiers, printers, scanners), with the ability to quickly learn agency‑specific databases and systems.
• Strong problem‑solving and troubleshooting skills with the ability to assess issues, identify root causes, and coordinate the appropriate vendor response.
• Understanding of office organization methods and a clear commitment to the mission and goals of HCLA and DSHS.
• Ability to work independently, make informed decisions, and demonstrate initiative while respecting chain of command and following management direction.
• Capable of de‑escalating challenging situations, maintaining professionalism under pressure, and using appropriate communication channels.
• Able to research or access accurate information and perform the physical requirements of the position as needed.

Who should apply?

We Are Searching For Professionals With

• A bachelor's degree with major study in business administration or a closely related field AND one year of supervisory experience involving the planning, organizing, and coordination of work in a business office. OR
• One year of experience in state service as an Administrative Assistant 2, Human Resource Assistant 2, or Data Compiler 3; OR
• Two years of experience in state service as an Administrative Assistant 1 or Human Resource Assistant 1, or in an equivalent role involving supervisory or office management responsibilities.

Note: Additional qualifying experience may substitute, year for year, for the required education.

Additional Information

• Work schedule: 8:00 AM – 5:00 PM, Monday through Friday
• Some telework may be available; however, flexibility is required and on‑site presence may be needed on short notice
• Travel requirements may vary based on business needs within Region 1

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full‑time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full‑time work (e.g. part‑time); view the job posting for benefits details for job types other than full‑time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well‑being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site