DSHS ESA Public Benefits Specialist 4
State of Washington
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Descrizione del lavoro
State of Washington’s Department of Social and Health Services (DSHS) invites applications for the PBS4 – Public Benefits Specialist 4 in the ESA’s Community Service Division. You will independently perform complex eligibility determinations for diverse public assistance programs, and develop and monitor intensive case plans to support BFET and TANF clients.
Responsibilities include coordinating with employment and training providers, preparing service plans, and ensuring accurate data entry
Competenze
- Bachelor’s degree or higher; twelve months of PBS experience or equivalent.
- Ability to interpret public laws and policies and to make independent decisions.
- Extensive knowledge of Washington Administrative Code (WAC) and program eligibility.
- Excellent oral and written communication with strong customer service.
Mansioni
- Determines client eligibility for CSD programs and verifies financial eligibility.
- Screens and refers clients to intensive services and develops case plans.
- Assesses needs and coordinates services with contractors to remove barriers.
- Maintains confidentiality and inputs data across automated systems.
- Provides professional case management and supports LEP services with translators.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
The Economic Services Administration's (ESA ) Community Service Division (CSD) has an exciting opportunity for a Public Benefits Specialist 4 (PBS4). This position is a specialist level and independently provides intensive and expert eligibility services and professional case planning for a broad range of individuals seeking specialty program services through the Community Services Division.
- Conducts Orientation for Community Services division programs.
- Determines each client eligibility and appropriateness for public assistance programs, including but not limited to Diversion Cash Assistance and performs more complex duties in relation to establishing financial eligibility.
- Screens and refers clients for more intensive services such as: Domestic violence, substance abuse, mental health, employment and training services etc.
- Develops, revises, monitors and updates case plans.
- Identifies, analyzes and discusses client circumstances and refers to community resources and contractors to remove barriers and to support employment.
- Assesses the need for and authorizes appropriate support services.
- Analyzes and verifies complex legal documents and other forms of documentation to determine appropriate programs and service options available to clients. This position is expected to possess a high level of proficiency in CSD-administered public assistance programs.
- Independently determines and re-determines client eligibility for CSD-administered public assistance programs.
- Conducts intensive interviews with the client.
- Conducts orientations to specialty programs.
- Performs more complex duties in relation to establishing financial eligibility, rule interpretation, planning1 and procedural development.
- Verifies and establishes overpayments and completes referrals to the Office of Financial Recovery.
- Performs more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development.
- Verifies and establishes overpayments and completes referrals to the Office of Financial Recovery.
- Provides professional case management, assesses needs and develops service plans and referrals to appropriate programs and services for a broad range of clients seeking BFET, Temporary Assistance for Needy Families and other applicable public assistance programs.
- Monitors client progress and updates service plans, assists with removing barriers to participation and provides referrals for appropriate services.
- Works closely with employment, training and educational providers to coordinate case plans and services provided to CSD program participants.
- Inputs and receives data using multiple automated systems to perform eligibility and case planning/management work
- Maintains confidentiality of client data.
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- Faces and ensures limited English proficient (LEP) services from certified contracted translators are utilized when providing services to non-English speaking clients.
- Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of the clients.
- Participate in home or alternate site visits to evaluate situations and conduct assessments of vulnerable and disabled applicants, recipients and/or children when the client(s) is unable or unwilling to come into the CSO due to lack of understanding, non-compliance, or physical or mental disability.
- Exceptional understanding of eligibility, Community Services Division processes and appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections)
- Duties require extensive and specialized financial knowledge as well as ability to interpret public laws and policies and the ability to make independent decisions.
- Must possess extensive knowledge of Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD.
- Must possess excellent communication skills both oral and written and provide outstanding customer service by phone.
- Ability to maintain quality and productivity levels.
- Ability to assist others in interpretation and analysis of data.
- Proficiently utilize all computer programs in use by Community Service Division. Frequently review data found in the State's computer systems to make accurate decisions.
- Stay calm under pressure, and effectively manage the stress of the job.
- Seek clarification of rules, policies and procedures from supervisor, trainers and/or program managers when appropriate.
- Analyze written and oral information.
A Bachelor’s degree or Master’s degree; AND Twelve months of experience as a Public Benefits Specialist 3. OR A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for long-term care services. Equivalent education/experience: Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education and experience; AND Satisfactory completion of the agency’s Public Benefits Specialist Training Program. Out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience. Note: Out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security
Please contact peter.bonato@dshs.wa.gov or call the main Talent Acquisition line at 360-725-5810 and reference job number #08757.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
E-Verify is a registered trademark of the U.S. Department of Homeland Security
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
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