DSHS DVR Performance Analyst
State of Washington
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
The State of Washington, Division of Vocational Rehabilitation, is seeking a Management Analyst 4 – Performance Analyst to turn complex data into actionable insights. You will build reports and dashboards in Power BI, map data flows, and support enterprise analytics initiatives across programs and stakeholders.
You'll collaborate with subject matter experts and leadership to improve performance reporting, ensure data accuracy, and advance continuous improvement initiatives.
Qualifications
- Bachelor's degree and four years of experience in research, evaluating performance, and policy analysis.
- Experience substitutable by education or graduate studies on a year-for-year basis.
- Strong skills in data visualization, data mapping, and reporting.
Responsibilities
- Collect, organize, and validate performance data for program measurement and reporting.
- Create reports, presentations, and dashboards to communicate complex data clearly.
- Review and clean data from case management and other systems for accuracy.
- Develop clear procedures and workflows to ensure consistent data collection.
- Collaborate with executives and subject-matter experts to support performance reporting.
Skills
Education
Tools
Job description
Division of Vocational Rehabilitation (DVR) has an exciting opportunity for a Performance Analyst also known as a Management Analyst to join our team. In this role, you'll support the division’s ongoing commitment to data-driven decision-making, continuous improvement, and modernization. Reporting to the Performance & Evaluation Analyst, this position serves as a senior-level resource for analyzing complex data, improving business processes, and developing meaningful insights that support DVR staff, management, leadership, and stakeholders.
As a Performance Analyst, you'll be the go-to expert for turning complex data into clear, actionable information. You'll develop and maintain reports, dashboards, and business intelligence solutions using tools such as Power BI, while supporting data mapping, visualization, and enterprise analytics initiatives. You'll track issues, research solutions for staff inquirie, identify opportunities to improve data usability and service delivery, and provide recommendations that help DVR make informed operational and strategic decisions. This role offers the opportunity to work across programs and with diverse stakeholders to improve processes, evaluate the impact of changes, and ensure data is accurate, accessible, and meaningful. Every project brings a new opportunity to solve problems, uncover insights, and help modernize the way DVR uses data to serve its customers.
Please Note This opportunity is primarily teleworking with one in-office day a week.
- Collects, organizes, and validates performance data used to measure program results and support management reporting.
- Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
- Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
- Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
- Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
- Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
- Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
- Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
- Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
- Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
- Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
- Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
- Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
- Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.
A bachelor's degree* in business administration, public administration, law, public health, health administration, or a related field.
AND
Four years of experience** conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.
- Relevant experience may be substituted, year for year, for required education.
- Relevant graduate education may be substituted, year for year, for the required experience.
- Ability to conduct a variety of methods for data analysis.
- Ability to collect, analyze and interpret data from a variety of sources, and to differentiate meaningful data from non-significant or irrelevant data.
- Knowledge and use of MS Office products and Adobe Pro.
- Expertise in Excel, data visualization tools Power BI or Tableau, and familiarity with statistical analysis applications such as SQL, Python or R.
- Ability to produce accurate written reports and other work products that are understandable and useful to others who are not proficient in statistical methods including data visualization.
- Ability work collaboratively with stakeholders, staff, and others.
- Excellent interpersonal skills.
- Ability to learn and apply new technical skills.
- Ability to apply Lean practices and methodologies, and other models of continuous quality improvement.
- Strong organizational skills with proven ability to manage multiple tasks concurrently.
- This position's specialty and expertise are in the use of performance management and quality assurance methods, analytical tools, enterprise performance management principles, and measures and practices to support the division’s overall performance on an ongoing basis.
Questions? Please reach out to DSHS Recruiter Morgan Daggi at morgan.daggi@dshs.wa.gov and reference job number 08147.
The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure ( Nepotism ) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non-overtime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 non-overtime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro-rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
