DSHS DDA Developmental Disability Case Resource Manager

State of Washington; Wenatchee (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Travel in WA

Job summary

Washington State Department of Social and Health Services is seeking an experienced Resource Case Manager to serve clients with developmental disabilities across Region 3, with Tacoma as a current focus. The role requires professional case management, client assessments, crisis navigation, and strong collaboration with state agencies and partners.

The position supports a hybrid work model, with travel within Washington and mandatory training outside local offices.

Qualifications

• Bachelor's degree in social sciences or allied field with two years’ disability services experience.
• Six years of experience in providing social services to people with intellectual or developmental disabilities.
• 12 months as Case Resource Manager Trainee or equivalent.
• Graduate training can substitute for one year of experience.

Responsibilities

• Identify client support needs, plan services, and authorize payments.
• Schedule and conduct home visits with clients and families.
• Facilitate person-centered goal planning and update assessments and service plans.
• Complete and revise client assessments and service plans within timelines.
• Identify crises and refer to appropriate authorities or services.
• Determine and evaluate eligibility for programs.
• Review and monitor client plans, progress and reports.
• Arrange translation/interpretation services when needed.
• Maintain complete case files and payment records.
• Collaborate with community partners and state agencies.
• Represent DDA professionally at meetings.

Skills

Case management

Crisis intervention

Documentation

Client assessments

Communication

Education

Bachelor's degree in social sciences

Six years of experience in social services

12 months as Case Resource Manager Trainee

Equivalent education/experience

Tools

Microsoft Office

Job description

If you are devoted to serving those with intellectual and developmental disabilities, consider this exciting opportunity.

The Home & Community Living Administration (HCLA) is expanding the number of people we serve and is hiring an experienced Resource Case Manager to work in our Region 3 offices with a current need in Tacoma.

This project may be used to fill other Region 3 offices that include Aberdeen, Bremerton, Centralia, Kelso,Port Townsend, Port Angeles, Tacoma,Tumwater, South Bend and Vancouver. All of these locations may be considered for this project if an opening occurs. You will be able to choose your preferred location(s) in the Supplemental Questions when you apply.

This position requires prior professional case management experience and is not suitable for entry-level applicants. The role focuses on providing specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, and quality of life. Key responsibilities include facilitation to complete service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. You will use your expertise to help clients navigate available resources while ensuring all services reflect person-centered practices.

Where you will work

We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You will be required to attend training outside your local office, and travel within Washington State will be necessary. This position also requires travel to meet business needs and is covered by a collective bargaining agreement.

Some of what you will do:

• Identify support needs of clients, plan, and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits in client homes and living quarters with clients and families
• Facilitate person-centered goal-planning discussions with clients and family and updating assessments and service plans
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Determine and evaluate financial and functional eligibility for any requested and/or enrolled program
• Review andmonitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed.
• Maintain and document complete and accurate case files, provider payment records, planned service written approvals/waivers
• Collaborate with community partners, state services, and authorities
• Represent DDA professionally and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high-quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability,handle several competing priorities, people, tasks,and clear communication to person-centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

We are looking for professionals who have:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure ( Nepotism ) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

Questions about this opportunity? Please contact Grant Grady at [e-mail] and reference project number 06778.