DS Associate Account Executive - Legal

The Access Group; San Francisco (CA); Híbrido; USD 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days leave

Health contribution

Three charity days

Hybrid working

Descripción de la vacante

The Access Group in San Francisco is seeking a dynamic customer success professional to help customers find the right software solutions for their business. You will listen, question, and respond to needs, ensuring a smooth journey from first contact to deployment.

In this role you will manage a busy workload, build strong relationships, and support the sales handover to the projects team after a deal is closed, contributing to customer success and lasting partnerships.

Formación

• Experience selling software to business customers.
• Able to manage a busy workload and stay organised.
• Strong listening skills and the ability to translate needs into solutions.

Responsabilidades

• Handle a high volume of customer queries daily with clear, timely responses.
• Build and nurture relationships across customer organisations.
• Host meetings with customers, remotely or in person, to understand needs.
• Support the sales process by ensuring smooth handover to the projects team after a deal.

Conocimientos

Customer relationship management

Sales experience

Communication skills

Problem solving

Descripción del empleo

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organization that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you

You enjoy building relationships and helping customers find the right solutions for their business. You're confident speaking to people at all levels and know how to listen, ask the right questions and keep things moving.

You're organised, proactive and comfortable managing a busy workload. You take pride in delivering a great customer experience and making sure every handover is smooth. You're also keen to learn and grow your career, and you value training and feedback to help you improve.

Day-to-day, you will

• Handle a high volume of customer queries each day, responding quickly and clearly.
• Build strong relationships with key stakeholders across customer organisations.
• Host meetings with customers, both remotely and in person, to understand their needs.
• Support the sales process by ensuring a smooth handover to the projects team after a deal is agreed.

Your skills and experiences might also include

• Experience selling software in a digital environment.
• Confidence working in a fast-paced setting and adapting as things change.
• A good understanding of how businesses operate and what customers need.
• Strong communication skills and the ability to explain ideas clearly and persuasively.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let's make a difference together.

Love Work. Love Life. Be You.