Drug/General Merchandise Assistant Department Leader

Kroger - Virginia; Lexington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger - Virginia is seeking a Department Manager for the Drug/GM area to lead daily operations, deliver excellent customer service, and ensure safety and compliance. You will supervise staff, train associates on CAO processes, and drive department performance through strategic planning and promotions.

The role emphasizes strong communication, budgeting awareness, and the ability to respond to customer inquiries with product knowledge and professional service.

Qualifications

• Must manage under pressure with effective communication.
• Basic math skills for pricing and reporting.
• Strong customer service orientation.

Responsibilities

• Create an environment where customers feel welcome and valued.
• Direct and supervise all functions for the Drug/GM department.
• Support day-to-day Drug/GM operations.
• Develop department business plans and monitor expenses.
• Train department associates on inventory and CAO.
• Adhere to laws and company guidelines.
• Maintain knowledge of products and promotions.
• Schedule pricing changes and display promotions.

Skills

Handle stress

Communication skills

Basic math

Education

High School Diploma or GED

Tools

CAO

Job description

Job Description:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Drug/GM department. Support the day-to-day functions of Drug/GM operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities:

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates.
• Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department.
• Understand the store's layout and be able to locate products; create and execute sales promotions.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM.
• Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications:

Minimum:

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Desired:

• High School Diploma or GED.
• Any management/Drug-GM/retail experience.
• Second language (speaking, reading and/or writing).