DRUG-GEN MDSE/LEAD CLERK

Mariano; Des Plaines (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Training and development opportunities

Associate discounts

Job summary

Kroger in Des Plaines, IL seeks a capable leader for the Drug GM Department to drive exceptional customer service and safe store operations. You will direct daily department functions, supervise staff, and promote the company’s core values of integrity and safety.

You will monitor performance, develop schedules, train associates, and ensure adherence to laws and company guidelines. This role emphasizes teamwork and strong communication within the store environment.

Qualifications

• Knowledge of basic math is required.
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Drug GM experience required.
• Second language ability is a plus.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to achieve store goals.
• Establish department performance goals and empower associates to meet them.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates on performance and participate in evaluations.
• Adhere to local, state, and federal laws and company guidelines.
• Create an inviting environment and assist customers with product questions.

Skills

Stress management

Customer service

Team leadership

Conflict resolution

Second language

Education

High school diploma

Drug GM experience

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the Drug GM department.Support the day-to-day functions of the Drug GM operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affectDrug GM.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• High school education or equivalent preferred
• Drug GM experience
• Second language (speaking, reading and/or writing)

Job Info

• Job Identification 223189
• Job Category Store Operations
• Posting Date 08/26/2026, 06:25 PM
• Locations 10 E Golf Rd, Des Plaines, IL, 60016, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.