Drug-Gen Mdse/Clerk

Kroger; Maryland; On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger is seeking an associate to create an outstanding customer experience and maintain a clean, safe store environment in Maryland. You will assist the department manager in achieving sales goals, answer customer questions, and promote products while maintaining accurate stock and labeling.

This role requires strong communication, math, and stress-management skills. The position emphasizes safety, following procedures, and delivering excellent service to ensure customers feel valued and

Qualifications

• Retail experience required or preferred.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a safe, clean environment to encourage return visits.
• Assist department manager in reaching sales and profit goals.
• Answer questions about products sold within the department and respond to customer inquiries.
• Label, stock and inventory department merchandise.
• Monitor safety procedures and report hazards.
• Follow directions and resolve customer issues.

Skills

Retail experience

Stress management

Communication skills

Math skills

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Offer product samples to help customers discover new items or products they inquire about.

Inform customers of Drug GM specials.

Recommend Drug GM items to customers to ensure they get the products they want and need.

Review "sell by" dates and take appropriate action.

Label, stock and inventory department merchandise.

Report product ordering/shipping discrepancies to the department manager.

Display a positive attitude.

Stay current with present, future, seasonal and special ads.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math