DRUG-GEN MDSE/CLERK

Ralphs; Indio (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

Ralphs in California seeks a friendly and proactive team member to deliver exceptional customer service and keep the store safe and organized. You will assist the department manager in meeting sales goals, stock shelves, greet customers, answer questions, and uphold Safety and Customer 1st standards.

Must be able to work in a fast-paced environment. The role emphasizes respectful interactions, reliability, and teamwork in a dynamic retail setting with a focus on safety, integrity, and community

Qualifications

• Retail experience in a customer-focused environment.
• Ability to stay calm under pressure.
• Strong communication skills.
• Basic math proficiency for transactions.

Responsibilities

• Create an inviting environment by answering questions about products.
• Gain knowledge of products and suggest items.
• Offer product samples to help customers discover new items.
• Inform customers of specials.
• Recommend items to meet customers' needs.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads.
• Enforce safety procedures and report hazards.
• Assist with preventive maintenance and notify managers of repairs.
• Report safety risks or illegal activities.
• Work cooperatively in a fast-paced environment.
• Manage conflicts calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.