DRUG-GEN MDSE/CLERK

Kroger; Frederick (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Frederick, CO is seeking a store associate to create outstanding customer experiences through attentive service. You will assist the department manager in achieving sales and profit goals, maintain a safe and clean environment, and promote the Customer 1st strategy while upholding Kroger's core values.

Responsibilities include answering questions about products, stocking and labeling, informing customers of specials, managing inventory, and reporting safety issues.

Qualifications

• Retail experience is preferred.
• Ability to handle stressful situations calmly.
• Excellent communication skills.
• Basic math skills for transactions.

Responsibilities

• Provide exceptional customer service to make customers feel welcome and valued.
• Answer questions about products sold within the department and throughout the store.
• Keep knowledge of products and respond to inquiries with informed recommendations.
• Assist with stocking, labeling and inventory of department merchandise.
• Support safety procedures and report hazards or unsafe conditions.

Skills

Retail experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math