DRUG-GEN MDSE/CLERK

Kroger Family of Companies; Commerce Charter Township (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Michigan is hiring for a store role focused on delivering outstanding customer service and maintaining a safe, inviting shopping environment. You will assist customers with product questions, stock and label department merchandise, and help manage store operations in a fast-paced setting while upholding our standards for honesty, integrity and safety.

Key requirements include retail experience, strong communication skills, and the ability to stay calm under

Qualifications

• Retail experience required.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations while delivering service.

Responsibilities

• Create a welcoming environment by answering customer questions about products and store services.
• Gain knowledge of department products to provide informed recommendations.
• Stock, label and inventory department merchandise and communicate discrepancies to the manager.
• Uphold safety procedures and report any safety risks or incidents.
• Assist in maintaining clean, organized department appearance and adhere to company standards.

Skills

Customer service

Retail experience

Communication skills

Stress management

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math