Drop Installer II

Bristol Companies; Hilo, Northern (HI, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Bristol Alliance of Companies in Hawaii is seeking a Drop Installer II to install and repair aerial and buried fiber and copper drops, while providing quality customer service and maintaining safety on site.

The role requires basic field experience, a valid driver’s license, and the ability to work with test equipment and hand tools to diagnose and resolve installation issues. Excellent teamwork and communication are essential.

Qualifications

• High school diploma or equivalent.
• 6 to 18 months of experience in the field or related area.
• Valid driver’s license.

Responsibilities

• Install aerial and buried fiber or copper drops according to standards.
• Interact with customers to explain installation steps and bury paths.
• Use hand tools and test equipment for installation, troubleshooting, and maintenance.
• Identify issues with drop facilities and perform repairs as needed.
• Maintain safety, adhere to procedures, and complete required paperwork.

Skills

Fiber optics

Cable installation

Customer service

Troubleshooting

Safety compliance

Documentation

Manual dexterity

Physical stamina

Ladders & poles

Education

High school diploma or equivalent

Tools

Hand tools

Test equipment

Modems

Routers

Job description

A Drop Installer IIis responsible forthe installation, troubleshooting, and maintenance of buried and aerial fiber and/or copper drop cables that connect the main network to customer locations. This role typically involves a blend of technicalexpertise, physical ability, and customer service skills.

Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, whichbenefitsthe Native Culture, land, and people of the Bristol Bay region.

Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Essential Functions

• Performing Installations and Repairs: Installing new and repairing existing aerial and buried fiber or copper drops according to industry and company standards.
• Customer Interaction: Communicating effectively with customers,identifyingoptimaldrop bury paths, and explaining the installation process.
• Operating Equipment:Utilizinghand tools, and test equipment for installation, troubleshooting, and maintenance.
• Testing and Troubleshooting: Operating test equipment to check signal strength andidentifyissues and performing troubleshooting and repairs on drop facilities.
• Safety and Compliance: Adhering to safety regulations, company procedures, and industry standards.
• Documentation: Completing all necessary paperwork, including job reports, trouble tickets, and inventory management records.
• Mentorship: Potentially training and mentoringDrop Installers I.
• Worksite Restoration: Ensuring the worksite and utilities are restored after project completion.
• Other duties as assigned.
• Technical Knowledge: Strong understanding of fiber optics, cable installation, network principles, and related equipment (modems, routers, etc.).
• Troubleshooting & Problem Solving: Ability to diagnose and resolve issues with equipment, network, or installation.
• Manual Dexterity:Proficiencyin using hand and power tools for installation, repairs, and handling delicate components.
• Physical Strength and Stamina: Ability to lift and move heavy equipment (up to 100 pounds), climb ladders and poles, work in various weather conditions and sometimes in confined spaces or at heights.
• Customer Service & Communication: Effectively interacting with customers, explaining technical information, and resolving concerns.
• Organizational Skills: Managing materials, equipment, and time effectively to meet deadlines and ensure project completion.
• Safety-Conscious: Adhering to safety procedures, especially when working with electricity, at heights, and in potentially hazardous environments.
• Attention to Detail: Ensuringaccurateinstallation, testing, and documentation tomaintainhigh quality of service.Ability to work on-call, weekend, and holidays.

Required Education and Experience

• High school diploma or equivalent.
• 6 to 18 monthsof experience in the field or related area.
• Valid driver’s license.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Position may be subject to both inside and outside environmental conditions, noise sufficient to cause the worker to shout.
• Position may be subject to a variety of physical conditions – proximity to moving mechanical parts, moving vehicles, electric current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• Position may be subject to atmospheric conditions – fumes, odors, dusts, mist,gasesor poor ventilation.
• Position may be subject to close visual acuity to perform activities such as viewing a computer terminal and extensive reading.

Physical Qualifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: must be able to hear audible safety alarms.
• Visual Acuity: must be adequate to performthe abovelisted tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
• Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of forcefrequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life,short-term disability insurance,and401(k) plan with employer match.

Equal Opportunity Employer Statement

Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status, or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment.

Bristol grants employment preference first to BBNC andChoggiungshareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholdersin accordance withP.L. 93-638.

Disclaimer

This job description is not intended to cover orcontaina comprehensivelistof activities, duties, or responsibilities that arerequired ofthe employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at-will” which means that Bristol or employee canterminatethe employment relationship at any time with or withoutcause.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.