Drop Installer I

Bristol Alliance of Companies; Kapolei (HI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Comprehensive health plan

401(k) plan with employer match

Job summary

Bristol Alliance of Companies is looking for a Drop Installer I in Kapolei, Hawaii. The role involves installing, maintaining, and troubleshooting telecommunications cabling, such as fiber optic and traditional copper wiring.

As a key member of the team, you will ensure connectivity for residential and commercial properties, while adhering to safety protocols and providing exceptional customer service. The position comes with an excellent salary and benefits package.

Qualifications

• 0 to 6 months of experience in the field or related area.
• Valid driver's license is required.

Responsibilities

• Installing and configuring various cable systems.
• Conducting signal testing and troubleshooting.
• Providing excellent customer service.

Skills

Technical Aptitude

Safety Awareness

Physical Stamina & Dexterity

Customer Service Skills

Problem-Solving Skills

Organizational Skills

Dependability

Learning Agility

Education

High school diploma or equivalent

Tools

Fiber optic splicers

Trenching equipment

Job description

Job Summary

A Drop Installer I is responsible for the installation, maintenance, and troubleshooting of telecommunications cabling, such as fiber optic cable and traditional copper wiring, connecting residential and commercial properties to the network.

Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region.

Essential Functions

• Installing and configuring various cable systems, including internet, television, and phone services.
• Placing aerial and underground cable to connect customer premises.
• Installing enclosures (pedestals, handholes), vaults, and other infrastructure components.
• Marking/labeling facilities to identify and trace wiring.
• Assisting with or performing fiber optic splicing and repairs.
• Performing general construction labor, potentially including transporting equipment, installing cables using trenching, plowing, or boring techniques.
• Conducting signal testing and troubleshooting to ensure optimal service performance.
• Restoring landscape after project completion.
• Maintaining tools and equipment, ensuring they are organized and in good working condition.
• Completing all necessary paperwork and documenting work performed.
• Providing assistance to Drop Installers II & III when necessary.
• Following all safety guidelines, company protocols, and industry standards (e.g., OSHA, NESC).
• Providing excellent customer service, including explaining services, answering questions, and providing equipment instructions.
• Other duties as assigned.

Competencies

• Technical Aptitude: Basic understanding of telecommunication products and services, including fiber optics and/or copper facilities. Familiarity with tools and equipment used in cable installation (e.g., fiber optic splicers, cleavers, strippers, trenching equipment). Ability to troubleshoot and diagnose issues.
• Safety Awareness: Adherence to safety protocols and procedures, including OSHA guidelines and working in hazardous conditions (heights, confined spaces, inclement weather).
• Physical Stamina & Dexterity: Ability to perform physically demanding tasks, such as climbing ladders, lifting heavy objects (up to 50-80 lbs), digging, kneeling, and working in tight or uncomfortable spaces (attics, crawl spaces).
• Customer Service Skills: Effective communication, patience, professionalism, and the ability to build rapport with clients.
• Problem‑Solving Skills: Identifying the root cause of problems and implementing efficient solutions.
• Organizational Skills: Ability to manage tasks, appointments, and materials efficiently.
• Dependability: Reliability and accountability in meeting deadlines and completing tasks.
• Learning Agility: Willingness to learn and adapt to new technologies and processes.
• Ability to work on‑call, weekend, and holidays.

Required Education and Experience

• High school diploma or equivalent.
• 0 to 6 months of experience in the field or related area.
• Valid driver’s license.

Work Environment

The work environment may involve both inside and outside conditions, noise that requires shouting, and exposure to temperatures, chemicals, fumes, and particulate matter.

• Exposure to moving mechanical parts, moving vehicles, electric current, scaffolding, and high places.
• Atmospheric conditions such as fumes, odors, dust, mist, gases, or poor ventilation.
• Close visual acuity needed for activities such as viewing a computer terminal and extensive reading.

Physical Qualifications

• Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: must be able to hear audible safety alarms.
• Visual Acuity: sufficient for safe performance of the listed tasks.
• Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Benefits

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan (medical, dental, vision, life, short‑term disability) and a 401(k) plan with employer match.

Equal Opportunity Employer Statement

Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment. Bristol grants employment preference first to BBNC and Choggiung shareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholders in accordance with P.L. 93‑638.

Disclaimer

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at‑will” which means that Bristol or employee can terminate the employment relationship at any time with or without cause.