Driver Training & Quality Assurance Coordinator

Central Oregon Intergovernmental Council; Bend (OR); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Health, dental & vision

Low premium for dependents

Vacation & sick leave from day one

Employer-paid retirement

Life insurance

Job summary

Central Oregon Intergovernmental Council is seeking a Driver Training and Quality Assurance Coordinator to ensure CET drivers are trained properly and follow all guidelines. The role develops the driver training program using NSC curricula and maintains procedures in accordance with the Driver Manual, DOT/FTA rules, and emergency protocols.

Occasional driving of bus routes may be required. The position requires a High School diploma, three years of related experience, and a valid Class B CDL

Qualifications

• High School diploma or equivalent plus three years of CDL driving or trainer experience.
• Current Class B CDL with Passenger Endorsement and Air Brake removed.
• Medical Examiner’s Certificate required; must meet DOT/FTA pre-employment standards.

Responsibilities

• Train Drivers on CET procedures and CET requirements.
• Document and report driver training compliance and current practices.
• Observe drivers to ensure proper protocols and compliance; provide status reports.
• Participate in driver interviewing and provide feedback to supervisors.
• Coach Drivers to improve performance and professionalism.
• Address customer complaints related to drivers and on‑time service.
• Deliver driver training using NSC curricula; CDL, PASS, First Aid, defensive driving.
• Maintain driver training schedule and respond to emergencies as directed.

Skills

Train drivers

Quality assurance

Compliance monitoring

DOT/FTA compliance

Coaching & mentorship

Emergency response

Communication

Education

High School diploma or equivalent

Class B CDL with Passenger Endorsement

Medical Examiner’s Certificate

Tools

Excel

MS Office Suite

Word

Job description

Driver Training and Quality Assurance Coordinator wanted!

$27.97 to 37.52 per hour dependent on qualifications and experience. Do you have a knack for both training others and ensuring quality and compliance?

Work Schedule

Cascades East Transit operates seven days a week, with service hours generally between 5:00 AM and 9:00 PM. This position is typically scheduled for eight-hour shifts within these operating hours. Work schedules, including start and end times, may vary based on operational and business needs. Flexibility in scheduling is required, including the ability to work occasional weekends, extended hours, and overtime as needed.

Location

Position based out of the Bend Bear Creek facility with occasional travel to Redmond depending on business needs.

Benefits

• health, dental and vision
• One low monthly premium cover both you and your dependents.
• Earn vacation and sick time from day one.
• Other benefits available include employer paid retirement, life insurance and many more.

Position Summary

The overarching purpose of COIC's transportation program is to strengthen regional transportation services and infrastructure through the development and implementation of regionally-based transportation plans, administration and operations, service coordination, and project development. A regional approach to transportation enhances efficiencies among transportation organizations and ensures regional connectivity for Central Oregon's residents, businesses, and visitors.

Role of Department

The overarching purpose of COIC's transportation program is to strengthen regional transportation services and infrastructure through the development and implementation of regionally-based transportation plans, administration and operations, service coordination, and project development. A regional approach to transportation enhances efficiencies among transportation organizations and ensures regional connectivity for Central Oregon's residents, businesses, and visitors.

Job Purpose

Under the direction of the CET Operation’s Manager, the Driver Quality Assurance and Training Coordinator is responsible to ensure all CET drivers are trained properly and follow all driver guidelines and protocols. They will develop the driver training program using curriculum and certifications from the National Safety Council, develop and maintain driving procedures to include compliance with the Driver Manual, Drug & Alcohol policy and procedures, and emergency procedures. Drive Bus route as needed. Perform related duties as required.

COIC Mission

COIC supports the region as a trusted leader and partner, helping communities identify and address their unique and common needs through collaboration, shared service delivery, technical assistance, information sharing, and resource development.

Diversity and Inclusion

COIC values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected, and responded to in ways which elevates the delivery of our services to Central Oregon Communities.

Functions, Duties and Responsibilities

This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Essential Functions

• Under direction of Transportation Operations Manager, train Drivers on standard operating procedures and other CET requirements
• Review driver procedures, document and report on compliance with training requirements, current practices, and State and Federal Requirements in written reports
• Observe and document that CET drivers are following proper protocols and driving procedures. Job Shadow drivers on a regular schedule to ensure compliance with all of CET requirements. Provide reports on status of compliance and training to supervisors.
• Participate in driver interviewing as requested by the Operations Manager
• Provide summary to CET supervisors regarding feedback or improvement ideas from drivers
• Coach and support Drivers to achieve optimum performance through guidance, support, and use of effective human relations skills
• Review and resolve customer complaints dealing with Drivers, on-time pick-up and delivery concerns and keep the CET Operations Management Team informed of complaint status
• Work with a wide range of personalities and treat all staff and customers with professionalism, courtesy, and respect. Maintain and promote positive and professional standards in representing the organization in the community and amongst employees.
• Provide Driver training in accordance with policies and procedures using curriculum and certifications from the National Safety Council. Training may include, but is not limited to, CDL Training, Passenger Assistance, Safety, and Sensitivity (PASS), First Aid, and Defensive Driver Training
• Maintain driver training schedule, documentation, training timeline requirements; Respond to emergencies as needed, and as directed by the Operations Manager.
• Drive transit vehicles, including CDL vehicles, as necessary to assure that operations continue on schedule.
• Develop and maintain effective, harmonious, and reasonable work relationships with others.
• Maintain regular and predictable work attendance in accordance with COIC policies.
• Other duties as assigned.

Education, Experience, Certifications and Licenses Required

• High School graduate or equivalent plus three (3) years of work experience in CDL driving, driver training, or equivalent.
• Maintain a current Class B CDL, Medical Examiner’s Certificate, with Passenger Endorsement and Air Brake restriction removed. This is an essential qualification of the position.

Knowledge, Skills and Qualifications

Qualifications

• Must meet standards for a safety-sensitive position
• Ability to pass post-offer criminal background and driving background check, including driving history.
• Must have a driving record which demonstrates adherence to safety in the operation of motor vehicles and adherence to traffic laws and regulations
• Must have no criminal conviction which may, in the sole judgment of COIC, constitute a threat to property or the safety of others.
• Ability to successfully pass a post-offer DOT/FTA pre-employment drug test
• Subject to random drug & alcohol testing as required by the DOT/FTA
• Must have good working knowledge of motor vehicles
• Ability to remain calm and professional under pressure and tense situations
• Ability to establish and maintain cooperative working relationships and work as a team
• Ability to prioritize, organize, and complete tasks in an environment where constant interruptions are normal
• Must be organized, accurate, thorough, and able to monitor work for quality
• Ability to communicate effectively, both in writing and verbally
• Ability to be dependable - arrive to work on time and on a consistent basis
• Attention to Detail - Job requires careful attention to detail and thoroughness in completing assigned tasks
• Initiative - Job requires a willingness to take on responsibilities and challenges
• Ability to maintain client, employee, and agency confidentiality and exercise discretion in confidential matters
• Ability to work independently and effectively without close supervision as well as within a team environment.
• Ability to work in a typical office setting and use standard office equipment
• Knowledge of basic office administrative procedures
• Proficient in the use of Excel, Word, and MS Office Suite
• Proficient in the use of various office equipment

Physical Requirements and Work Environment

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk; stand; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and computer monitor. The employee is required to regularly drive transportation vehicles, including CDL vehicles. The employee is frequently required to stoop, kneel, crouch or crawl and climb stairs. The employee must regularly lift and/or move up to 15 pounds and occasionally up to 50 pounds. Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. May be required to drive a motor vehicle to travel to various work sites.

• Communication; must speak and communicate effectively when using two-way-radio, when communicating with supervisors, co-workers and passengers.
• Vision; ability to see details at a distance; near vision to see details at close range (within a few feet of the observer); depth perception to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
• Manual labor; work outdoors subject to all types of weather conditions. Subject to vehicle noise, fumes, odors and dust and animal dander. Subject to low risk of injury due to vehicle accidents, mechanical failures.
• The following physical job activities will be performed:

1. Pulling/pushing for wheelchair transport, between buildings and bus, up to 350 pounds up and down ramps and curbs, and on uneven and rough surfaces
2. Lifting is performed to get wheelchairs up curbs, assisting passengers with carry-ons and getting other equipment onto the external bus carriers
3. Sitting and/or standing for up to 6-8 hours per day while engaged in performance of duties;
4. Aiding ambulatory passengers;
5. Climbing to enter and exit the bus;
6. Bending and twisting of the neck for driving including mirrors, occasionally for looking under bus during pre-trip checks;
7. Bending at the waist/squatting/kneeling occasionally for pre-trip checks, frequently to secure wheelchairs in the bus
8. Grasping constantly for driving activities, frequently for manual door operation, wheelchair movement and securing wheelchairs;
9. Carrying is performed for assisting passengers with carry-on items, tire chains and cleaning items to and from the bus;
10. Ability to physically assist passengers door-to-door with walkers, canes, crutches or wheelchairs, and carry-on items;
11. Lifting/carrying more than 50 pounds would be performed only in the event of an emergency requiring the evacuation of passengers.

Exposure to Confidential Information

HIPAA and transit client medical records

COIC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.