Driver Services CRASH Unit - Administrative Assistant II (Remote)

State of Colorado; Denver (CO); Remote; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

PERA retirement benefits

Medical/Dental/Vision insurance

Disability coverage (short/long)

Zusammenfassung

The Colorado Department of Revenue (CDOR) is hiring a CRASH Unit Administrative Assistant II to perform data entry of crash reports into the DRIVES system and provide excellent customer service. The role supports motor vehicle data handling and compliance efforts while ensuring accuracy and timely responses to inquiries.

Remote work is designated, with occasional need to work from a department office. Colorado residency is required at application, and performance expectations apply while

Qualifikationen

• Two (2) years of General Clerical work experience in a professional office setting.
• Experience providing exceptional customer service and interfacing with a variety of people.

Aufgaben

• Reading crash reports to verify required information.
• Entering data into the DRIVES system or returning reports with errors to police agencies.
• Performing quality assurance on completed reports and correcting data entry errors.
• Providing administrative support for analysis of customer records.
• Reviewing documentation from subrogation companies or law offices and recording suspensions when appropriate.
• Reviewing clearance documents for accuracy and processing reinstatement of driving privileges.

Kenntnisse

Customer service

Data entry

Microsoft Office

Google Suite

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Google Docs

Google Sheets

Jobbeschreibung

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Helpful tips for applying:

Applying for a Job with the State of Colorado.

What Happens After You Apply.

The DMV provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

The DMV Driver Services Program exists to administer motor vehicle statutory requirements affecting driver's privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees.

We're hiring a CRASH Unit Administrative Assistant II.

This position is responsible for the data entry of crash reports ensuring accuracy while entering the information into the DRIVES system, and providing excellent customer service when responding to inquiries and following up with customers.

Primary duties include, but are not limited to:

• Reading the crash report to verify all required information is listed on the report
• Entering the data or rejecting the report back to police agencies when errors are present.
• Reviewing previously completed reports for quality assurance and correcting any data entry errors that are present
• Providing administrative support for the analysis of customer records.
• Reviewing documentation provided by subrogation companies or law offices and adding financial responsibility or accident judgment suspensions when appropriate.
• Reviewing clearance documents for accuracy and completeness and processing them to reinstate driving privileges

Remote work information:

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• Employees are required to be working online during normal business hours (8:00 am to 5:00 pm Monday-Friday).
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
• Although it is designated as remote, the position is part of the State classified personnel system and requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13. Employees are required to be physically present in the state of Colorado every day they perform work. Any work performed out of state is strictly limited, requires a formal work plan, and must be approved in advance. Probationary employees are ineligible to work out of state.

Check out our DMV video: https://youtu.be/9isQWl9grYc

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XX Administrative Assistant II

Minimum Qualifications:

Experience Only:

Two (2) years of General Clerical work experience in a professional office setting.

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily workresponsibilities utilizingequipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Suite
• Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)

Or

Education and Experience: A combination of related secondary education and/or relevant General Clerical work experience in a professional office setting experience equal to two (2) years

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

• Data Entry experience
• Experience with pulling data and creating reports
• Ability to provide high quality customer service in a high volume environment or call center
• Working knowledge of Google Suite applications
• Strong attention to detail
• Experience working in a regulatory environment: understanding and applying rules, laws, and policies

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated.
• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]