Driver Licensing Policy & Programs Manager

Washington Department of Natural Resources; Washington; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

In-office work three days a week in L

Job summary

Washington State Department of Licensing seeks a Driver Licensing Policy & Business Support Manager to provide statewide leadership for consistent policy interpretation, implementation, and program coordination. You will guide a team of experts supporting driver licensing offices and oversee the DRIVES platforms and related programs.

You will develop clear guidance and resources, ensure effective communication, and drive improvements to deliver equitable, reliable licensing services across

Qualifications

• Eight (8) years of management, administrative, or technical experience in a licensing or regulatory program.
• Up to four (4) years of relevant education in business administration, public administration, accounting, or a related field may substitute year for year for experience.
• Experience must include:

Responsibilities

• Direct and oversee policy interpretation, procedural guidance, implementation planning, and program support activities affecting statewide driver licensing services.
• Coordinate work with other divisions, governmental agencies, and stakeholders and represent Driver Licensing on cross-functional teams, committees, and workgroups.
• Develop recommendations and business justifications for program improvements, business process changes, technology enhancements, staffing, resource allocation, and operational efficiencies to improve statewide service delivery.
• Collaborate with Training leadership to ensure policy, business process, and program changes are effectively implemented through coordinated communications, training, and field support.
• Travel statewide to build collaborative relationships with Driver Licensing offices, provide leadership and consultation to field staff and leadership, support implementation of statewide initiatives, supervise field-based employees, and ensure DLO Support services remain responsive to operational needs.

Skills

Supervisory experience

Policy interpretation

Program coordination

Leadership

Policy development

Executive communication

Customer issue resolution

Education

Business Administration / Public Administration

Job description

Washington State Department of Licensing seeks a Driver Licensing Policy & Business Support Manager to provide statewide leadership for consistent policy interpretation, implementation, and program coordination. You will guide a team of experts supporting driver licensing offices and oversee the DRIVES platforms and related programs.

You will develop clear guidance and resources, ensure effective communication, and drive improvements to deliver equitable, reliable licensing services across