DRIVER LICENSING EXAMINER I

The State of New Hampshire; Tamworth (NH); On-site; USD 23,000 - 32,000; Full time

Job summary

The State of New Hampshire Division of Motor Vehicles is seeking a Driver Licensing Examiner I in Nashua. This role administers driving skills tests and related knowledge/vision assessments to determine license eligibility, with strict adherence to motor vehicle laws and procedures.

The trainee track starts at 17.19/hour and advances with successful completion of training; candidates must be 21+, hold a valid driver's license, and be willing to travel to satellite offices.

Qualifications

• Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must be in instruction, training, customer service, driving work or a related field.
• License/Certification: Valid driver's license.

Responsibilities

• Provides first-rate customer service, by administering driving skills examinations, through applicant on and off-road performance tests in automobiles, and on motorcycles, to ensure adequate driving ability prior to issuing a driver license.
• Qualifies or disqualifies applicants for a driver license based on results of driving skills examinations. Records pertinent information about the examinations and prepares and submits various reports of driver licensing activities in the appropriate format.
• Ensures that applicants have completed and passed the required knowledge examination and have a basic understanding of New Hampshire motor vehicle laws, prior to administering the driving skills examination.
• Ensures that applicants have completed and passed the vision screening examination, confirming that the applicant’s vision meets motor vehicle law requirements, prior to completing the driving skills examination.
• Assists counter personnel with applicant questions and concerns. Assists with reviewing applicant documentation for accuracy, validity and authenticity.
• Answers questions from the general public at the customer counter and on the telephone regarding New Hampshire motor vehicle laws, driver licensing, forms and procedures in accordance with the Privacy Act. Answers applicant questions regarding the driving skills examinations.
• Provides support to clerks, as needed, by operating and utilizing DMV computer hardware and software, entering applicant data, capturing applicant signatures and images, and assisting at the customer greeting station.
• Maintains assigned office for efficient service of the public. Assists with checking equipment for proper operation including the vision screening hardware. Assists with maintaining proper inventory and security of applications, manuals, document materials and supplies. Notifies management of any facility issues.

Education

Equivalent combination of 2 years of education and experience after high school. Education and experience must be in instruction, training, customer service, driving work or a related field.

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

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DRIVER LICENSING EXAMINER I (Job ID: 53351)

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

110 Broad St

Nashua, NH 03064

Driving Licensing Examiner (Nashua)

(Driving Licensing Examiner I)

Position #10428

$17.81/hour - $23.39/hour - 40 Hours per Week

This position offers a Trainee Status* startingat the following pay rate: $17.19 per hour

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

*See total compensation information at the bottom of announcement.

Summary: Administers a variety of tests and driving skills examinations to applicants to ensure that only qualified individuals are issued operator driver licenses and motorcycle driver licenses. Reviews applicant information for consistency with applicable motor vehicle laws and administrative rules, to ensure that applicants are eligible to apply for and receive a New Hampshire driver license, non-driver identification card or other official document.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

• Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must be in instruction, training, customer service, driving work or a related field.
• License/Certification: Valid driver's license.

OTHER REQUIREMENTS:

• 1. Must be at least 21 years of age at time of application.
• 2. Driving record must be free of motor vehicle violations that are determined by the Director of Motor Vehicles to be disqualifying.
• 3. Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
• 4. Must be willing to attend additional training sessions to expand and maintain knowledge of Driver's License regulations.
• 5. Must be able to travel throughout the state and work at various satellite offices and testing locations, as well as work outdoors in adverse weather conditions.
• 6. Must be able and willing to wear seatbelt during all driving skills examinations.
• 7. May be required to work a flexible schedule including, but not limited to, early morning, evening, and/or weekend hours.

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS:

• Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, various road examinations, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in an high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first 6 months of employment.
• Must attend the Safe Driving Program within 60 days and remain current on training throughout employment.
• Must successfully complete the American Association of Motor Vehicle Administrators (AAMVA) Driver Licensing Examiner Certification Program within 12 months of hire, or as scheduled.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES:

• Provides first-rate customer service, by administering driving skills examinations, through applicant on and off-road performance tests in automobiles, and on motorcycles, to ensure adequate driving ability prior to issuing a driver license.
• Qualifies or disqualifies applicants for a driver license based on results of driving skills examinations. Records pertinent information about the examinations and prepares and submits various reports of driver licensing activities in the appropriate format.
• Ensures that applicants have completed and passed the required knowledge examination and have a basic understanding of New Hampshire motor vehicle laws, prior to administering the driving skills examination.
• Ensures that applicants have completed and passed the vision screening examination, confirming that the applicant’s vision meets motor vehicle law requirements, prior to completing the driving skills examination.
• Assists counter personnel with applicant questions and concerns. Assists with reviewing applicant documentation for accuracy, validity and authenticity.
• Answers questions from the general public at the customer counter and on the telephone regarding New Hampshire motor vehicle laws, driver licensing, forms and procedures in accordance with the Privacy Act. Answers applicant questions regarding the driving skills examinations.
• Provides support to clerks, as needed, by operating and utilizing DMV computer hardware and software, entering applicant data, capturing applicant signatures and images, and assisting at the customer greeting station.
• Maintains assigned office for efficient service of the public. Assists with checking equipment for proper operation including the vision screening hardware. Assists with maintaining proper inventory and security of applications, manuals, document materials and supplies. Notifies management of any facility issues.

For further information please contact Hiring Manager, Title, email address and phone number.

For more information, please contact Administrator Kathy O'Neal at [e-mail] or 1(603)227-4135

*TOTAL COMPENSATION INFORMATION

• HMO or POS Medical and Prescription Drug Benefits:
• The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Value of State's share of Employee's Retirement: 12.87% of pay
• *Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• * Flexible Spending healthcare and childcare reimbursement accounts
• *State defined benefit retirement plan and Deferred Compensation 457(b) plan
• *Work/life balance flexible schedules, paid holidays and generous leave plan
• *$50,000 state-paid life insurance plus additional low-cost group life insurance
• *Incentive-based Wellness Program (ability to earn up to $500)

EOE

TDD Access: Relay NH1-800-735-2964

Location: US:NH:TAMWORTH