Driver License Office Manager (Alamosa)

State of Colorado; Alamosa (CO); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, Vision insurance

Disability Coverage

Life and AD&D Insurance

FSAs

FMLA PFML

11 Paid Holidays

Discount Program

Job summary

The Colorado Department of Revenue (CDOR) is seeking an on-site Driver License Office Manager (Technician V) for the Alamosa Driver License Office. You will oversee daily operations, supervise staff, run performance evaluations, adjust staffing, and resolve complex customer service issues.

DLF training is required with a yearly certification, and the role may involve travel between Driver License Offices. The position emphasizes compliance, reporting, and excellent public service in Colorado.

Qualifications

• Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
• Combination of related education in Management, Business Administration, Public Administration or similar field and/or relevant experience including staff supervision and performance management, equal to five (5) years.

Responsibilities

• Oversees daily operations of the Driver License Office, ensuring compliance and proper reporting to leadership.
• Develops personnel performance evaluations and documents performance matters.
• Adjust resources and personnel for maximum effectiveness.
• Handles and resolves customer complaints and processes complicated applications.
• May travel to other Driver License Offices to assist daily operations.

Skills

Customer service supervision

Staff supervision

Performance management

Public-facing role

Education

Management/Business/Public Admin degree or equivalent

Tools

Google Suite

Job description

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us. The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Competitive Benefits Package

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Description of Job

The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Driver License Office Manager Duties

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
• Adjust resources and personnel, as needed, for maximum effectiveness.
• Handles and resolves customer complaints.
• Processes complicated, or more difficult applications.
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.
• Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering.
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods of time.
• May be required to travel to another DLO to assist with daily operations.

DMV video: https://youtu.be/9isQWl9grYc

Position Location & Travel

This position reports onsite at the Alamosa Driver License Office, located at 702 Del Sol Dr, Alamosa, CO 81101, USA. May be required to travel and work between multiple Driver License Offices.

Residency Requirement

This posting is only open to current residents of the State of Colorado at the time of submitting your application. Applicants are ineligible to apply for this position and will be subsequently disqualified if they do not have both a Colorado street address and a current, valid Colorado State issued Driver’s License at the time of application.

Class Code & Classification Description

Technician V (H4M5XX)

Minimum Qualifications

Experience Only

Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.

Education And Experience

A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years

Preferred Qualifications

• Additional years of direct supervisory experience leading a workforce interacting with the general public
• Additional years of department management experience, establishing performance goals and evaluating workforce performance
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry and reporting skills, and proficiency with Google Suite
• Experience managing a retail store or business including overseeing staff scheduling, cash handling, and opening and closing the location
• Excellent customer service skills including de-escalation techniques and well developed written and verbal communication skills
• Driver License Fundamentals (DLF) Certified

DLF Certification Requirement

Newly hired Office Manager (Driver License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.

DOR Required Skills And Competencies

Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who, Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.

Legal Eligibility and Background Checks

Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.

Minimum Qualification Screening

• Applicants must meet the minimum qualifications to continue in the selection process for this position.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

Salary

The salary for this position is $68,832 annually.