Driver Leader - Phoenix, AZ

Xpresstechfreight; Phoenix (AZ); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Basic/Supplemental Life

AD&D Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress is hiring a Driver Leader in Phoenix, AZ. The role focuses on supervising drivers, ensuring on-time service, and maintaining safety and policy compliance.

Candidates should have a high school diploma and 2+ years in driver or customer-facing roles, with a preference for logistics experience. The position is office-based with remote not available and offers comprehensive benefits.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor’s degree or equivalent years of experience required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Responsibilities

• Supervise driver performance according to company policies and regulations.
• Directly supervise multiple drivers and provide training support.
• Ensure driver satisfaction and over-the-road service.
• Promote safe operations and manage KPI performance.
• Coordinate with Customer Service on service issues and delays.
• Attend meetings and trainings and engage with customers and colleagues.

Skills

Microsoft Office

Change management

Problem solving

Communication

Education

High school diploma

Bachelor’s degree or equivalent

Experience-based equivalence

Job description

Driver Leader - Phoenix, AZ
PHOENIX AZ USX TERMINAL
Monday - Friday 7:00 AM - 5:00 PM
Position open to remote: No
Grade: ES11
Compensation Range: $48,800-$61,000

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary Position Purpose:

The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

Position Functions:

• Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Make recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.
• Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For:

Education

• High school diploma or GED equivalent required
• Bachelor’s degree or equivalent years of experience required
• Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

• 2+ years of experience in driver or customer facing role required
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Proficient with Microsoft Office Suite
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Licenses & Certifications

• N/A

Supervisory Responsibility

• 30 - 50 drivers

Work Environment:

This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Requirements:

While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.

EEO Employer:

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Work Environment / Physical Requirements – Normal office settings.

Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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