Driver/Client Service Monitor

Hope The Mission; Thousand Oaks (CA); Vor Ort; USD 24.797.000 - 30.307.000; Vollzeit

Zusammenfassung

Hope the Mission is seeking a Driver/Client Service Monitor in Thousand Oaks, CA. The role combines safe, reliable transportation of participants with on-site client services to support daily operations and safety standards.

Responsibilities include driving participants to appointments and housing opportunities, maintaining vehicle safety and cleanliness, and documenting trips. Flexibility for nights/weekends and strong adherence to policies are essential.

Qualifikationen

• Strong observation and situational awareness required.
• Trauma-informed care and de-escalation knowledge preferred.
• Ability to maintain professional boundaries with participants.

Aufgaben

• Safely transports participants to appointments, housing interviews, and activities following schedules and guidance.
• Operate agency vehicles safely, maintain cleanliness, and ensure seat belts are used.
• Log trips, mileage, and incidents; report accidents or issues promptly.
• On-site Client Service Monitor duties include safety checks, site supervision, and adherence to policies.
• Support participant intake, orientation, and connection to staff or services.

Kenntnisse

Observation

Trauma-informed communication

Professional boundaries

Written documentation

Teamwork

Safety mindset

Ausbildung

High school diploma or GED

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Driver/Client Service Monitor

Full Time Manual Labor Thousand Oaks, CA, US

3 days ago Requisition ID: 2334

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

The Driver / Client Service Monitor (Driver/CSM) is responsible first for the safe, reliable, and respectful transportation of participants in Hope the Mission's Interim Housing programs. The Driver/CSM gets participants to appointments, housing opportunities, services, and program activities on time, and in a vehicle that is clean, maintained, and safe.

When not driving, the Driver/CSM works on-site as a Client Service Monitor, supporting participant safety, daily operations, and community standards. In both roles, the Driver/CSM helps create an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness.

This position requires someone who drives safely and defensively, shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Reliable transportation is often what connects a participant to housing, healthcare, and income; when a Driver/CSM shows up with calm, care, and compassion, participants can count on getting where they need to go as they work toward stable housing.

The Driver/CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction.

Primary Duties and Responsibilities

Participant Transportation

Safely transports participants to and from scheduled appointments, housing interviews and move-ins, medical and behavioral health services, benefits offices, employment, and program activities, following established routes and supervisor direction

Follows the daily transportation schedule; coordinates pick-up and drop-off times with case managers, site leadership, and participants, and communicates delays or changes promptly

Operates agency vehicles in a safe, defensive, and courteous manner, obeying all traffic laws, speed limits, and agency vehicle policies

Ensures all passengers are seated and wearing seat belts before the vehicle moves; does not exceed vehicle seating capacity

Assists participants entering and exiting the vehicle, including participants with mobility devices, and helps load and secure belongings as appropriate

Transports only authorized participants and staff; does not make unauthorized stops or use agency vehicles for personal purposes

Follows agency policy on mobile phone use while driving (hands-free only, or no use while the vehicle is in motion)

Uses trauma-informed de-escalation techniques to manage conflict or safety concerns in the vehicle; pulls over safely and contacts the supervisor or emergency services when needed

Vehicle Safety and Maintenance

Completes pre-trip and post-trip vehicle inspections each shift (tires, lights, brakes, fluids, mirrors, seat belts, first aid kit, fire extinguisher) and documents results

Reports maintenance needs, damage, or unsafe conditions to the supervisor immediately and does not operate a vehicle that is unsafe

Maintains vehicle cleanliness inside and out at all times, including sanitizing high-touch surfaces between trips

Ensures the vehicle has sufficient fuel before and during each shift and follows fuel card procedures

Coordinates scheduled maintenance, smog, and registration needs with the supervisor or fleet contact

Transportation Documentation and Compliance

Logs all trips, passengers, and mileage accurately and in accordance with departmental and contract procedures

Reports any accident, citation, vehicle damage, or in-vehicle incident to the supervisor immediately and completes required incident reports the same shift

Notifies the supervisor immediately of any change in driver's license status, including suspension, restriction, or a new moving violation

Maintains confidentiality of participant information, including destinations and appointment details

Secondary Duties and Responsibilities: Client Service Monitor

When not scheduled to drive, the Driver/CSM supports on-site operations as a Client Service Monitor.

Participant Safety and Monitoring

Conducts required wellness checks to ensure participant safety and well-being

Monitors participant movement, common areas, and site activity to promote safety and program compliance

Conducts routine site walk-throughs and safety checks

Supports contraband control and safety procedures in accordance with agency policy

Responds to incidents and emergencies using trauma-informed de-escalation techniques and follows all incident reporting protocols

Supports emergency responses — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive

Facility Maintenance and Sanitation

Assists with routine cleaning of facility areas, including restrooms, showers, and common areas, to maintain cleanliness, safety, and operational readiness

Monitors hygiene and community areas and keeps resources stocked

Washes, dries, and prepares towels for restroom and shower services

Maintains accurate shower and restroom usage logs

Participant Services and Engagement

Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources

Assists with participant intake, orientation, and explanation of site guidelines as directed by management

Distributes hygiene supplies and supports meal service, supply distribution, and general operational duties as assigned

Documentation and Shift Operations

Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner

Completes intake, exit, and case notes in HMIS where applicable

Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly

Provides support during shift pass-downs and communicates relevant updates between shifts, including transportation schedule changes

Performs other duties as assigned

Skills

Strong observation and situational awareness skills

Trauma-informed communication and de-escalation techniques

Ability to maintain professional boundaries with participants

Clear, objective, and professional written documentation skills

Ability to follow policies, procedures, and chain of command

Strong teamwork and communication skills

Basic computer and email proficiency

Ability to lead with integrity and uphold organizational mission, values, and service philosophy.

Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers. Strong Interpersonal Skills.

Maintains professionalism, empathy, and sound decision-making when working in complex or emotionally challenging environments.

Qualifications

High school diploma or GED required

Valid California driver's license required, with a minimum of [X] years of licensed driving experience and minimum age of [21], per agency insurance requirements

Acceptable driving record per agency and insurance carrier standards required

Experience transporting passengers (shuttle, paratransit, rideshare, or agency van) preferred

Previous experience in homeless services, shelter operations, or social services preferred

Knowledge of trauma-informed care and harm reduction principles preferred

Ability to work flexible schedules including nights, weekends, and holidays

Mandatory Requirements

Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.

Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.

Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.

Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.

Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

CPR/First Aid Certification

Food Handlers Certification

Must have reliable transportation.

Must have proof of vehicle insurance coverage.

Must have a valid CA drivers license.

Ability to travel 75% of working hours

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. .

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.