Drive Up and Go Supervisor

Albertsons Companies; Hyannis (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health & 401k benefits

Paid time off

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate orders and high customer satisfaction. You will guide a team in a fast-paced environment, coordinate end-to-end processes, and leverage technology to optimize performance.

You will oversee scheduling, inventory coordination, and training while ensuring compliance with food safety and quality standards across the department.

Qualifications

• Experience in retail, e-commerce, or home shopping operations.
• Familiar with store systems and handheld technology.
• Ability to lift up to 50 lbs and work in varying temperatures.

Responsibilities

• Oversee daily Home Shopping operations ensuring timely, accurate order fulfillment.
• Deliver pick-up and delivery experience; resolve customer concerns or refunds.
• Coordinate end-to-end fulfillment from picking to delivery coordination.
• Ensure effective use of Home Shopping tech and handheld devices.
• Monitor order accuracy, pick rates, on-time completion, and customer satisfaction.
• Create and manage schedules aligned with demand and productivity.
• Partner with leaders to address inventory and stockouts.
• Hire, train, coach, and develop associates.
• Ensure food safety, sanitation, quality and standards compliance.

Skills

Customer service

People management

Organization

Problem solving

Time management

Fast-paced work

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. T his role offers a fast ‑ paced, hands ‑ on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well ‑ being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high ‑ volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main r esponsibilities :

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer ‑ focused order fulfillment
• Deliver an exceptional pick ‑ up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end ‑ to ‑ end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates , on ‑ time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out ‑ of ‑ stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customer ‑ service focus with excellent communication skills
• Effective people management , coaching, and team ‑ building abilities
• Strong organization, time management, and problem ‑ solving skills
• Ability to manage work in a fast ‑ paced, high ‑ volume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge:

• Retail, e ‑ commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments

Travel requirements:

None

Other requirements:

Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive w ages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

ACI Values

A copy of the full job description can be made available to you.