Drive-Thru Guest Services Associate

Steak 'n Shake Leesburg; Leesburg (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Harri in Leesburg, FL is seeking a drive-thru operator to welcome guests, take orders, handle payment, and keep the area clean and stocked during each shift.

The primary goal is to serve drive-thru guests within 3 minutes using the 7 steps while delivering friendly, accurate service and handling guest concerns with composure; basic math, reading, and computer register skills are required. EVerify is used for eligibility; compensation to be discussed.

Qualifications

• Must be able to use a computer register.
• Basic reading, writing and math skills required.
• Able to retain and relay verbal requests.
• Good verbal communication skills required.
• Able to work shift work.
• Able to retain menu item information.
• Able to market the menu.
• Able to handle guest complaints.
• Works well with others.
• Able to count change.
• Maintain composure under stress.

Responsibilities

• Sell to and service drive-thru guests and collect payment.
• Serve guests within 3 minutes using the 7 steps to Drive-thru.
• Maintain cleanliness, stock, sanitation, and uniform standards.
• Adhere to cash handling and company policy requirements.

Skills

Computer register

Basic math literacy

Reading & writing

Verbal communication

Shift work

Menu knowledge

Guest complaint handling

Team player

Composure under stress

Physical stamina

Vision & hearing

Education

Basic education (reading/writing/math)

Job description

Harri in Leesburg, FL is seeking a drive-thru operator to welcome guests, take orders, handle payment, and keep the area clean and stocked during each shift.

The primary goal is to serve drive-thru guests within 3 minutes using the 7 steps while delivering friendly, accurate service and handling guest concerns with composure; basic math, reading, and computer register skills are required. EVerify is used for eligibility; compensation to be discussed.