Drayage CSR: Proactive Freight Scheduling & Support

Cargomatic-

Somerville (NJ)

On-site

USD 29,000 - 37,000

Full time

10 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO & holidays

Job summary

Cargomatic West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market. This on-site role is located in Dayton, NJ with hours of 8:00 AM to 5:00 PM, Monday to Friday.

The ideal candidate will have 3+ years in transportation-related customer service, knowledge of port drayage, and hands-on Trinium experience. You will coordinate with customers and dispatch, monitor appointments, and help minimize charges while

Qualifications

3+ years of customer service experience in transportation, logistics, trucking, or drayage.
3+ years supporting NY/NJ port drayage operations.
Minimum 1 year hands-on Trinium experience.
Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes.
Experience working with multiple transportation and customer systems.
Strong communication and organizational skills.
Excellent follow-up and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong problem-solving skills and a proactive approach to customer service.

Responsibilities

Serve as the primary day-to-day customer contact for assigned accounts.
Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
Schedule and coordinate deliveries and pickups with customers and dispatch.
Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
Document customer communications, scheduling changes, exceptions, and resolution activity.
Research and resolve shipment discrepancies and customer issues.
Follow up on open issues until a clear resolution is reached.
Escalate service or operational issues when necessary.