Drain Technician — Customer‑Focused Sewer & Drain Pro

AAA Service Plumbing, Heating & Electric; Golden (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

PTO

Company vehicle

Uniforms provided

Medical/dental/vision/life insurance

401(k) company match

Career growth

Job summary

AAA Service Plumbing, Heating & Electric is looking for a motivated Drain Technician to diagnose and resolve residential drain issues for homeowners using professional tools and equipment. You’ll join a growing team and deliver the exceptional service our customers expect from AAA Service.

You will perform drain cleaning, sewer camera inspections, and explain findings with clear homeowner options, while maintaining a clean vehicle and pursuing ongoing technical training and safety.

Qualifications

• 1–2+ years of drain cleaning, plumbing, or related experience preferred.
• Experience with drain-cleaning equipment and sewer cameras preferred.
• Strong troubleshooting and mechanical skills.
• Excellent customer service and communication skills.
• Ability to identify needs and confidently present service recommendations.
• Valid driver’s license with an acceptable driving record.
• Ability to safely perform the physical requirements of the position.
• Dependable, coachable, and committed to quality workmanship.

Responsibilities

• Diagnose and resolve residential drain and sewer line issues, including clogs, backups, slow drains, and other drainage concerns.
• Perform drain cleaning using professional equipment such as cable machines, snakes, and other drain-cleaning tools.
• Conduct sewer camera inspections to identify blockages, damage, root intrusion, buildup, and other concerns.
• Explain findings and recommended solutions to homeowners, providing options based on the system condition.
• Identify opportunities for additional services, including hydro-jetting, sewer repairs or replacements, preventative maintenance, and other plumbing solutions.
• Provide upfront recommendations and obtain customer approval before completing work.
• Complete accurate job documentation, photos, recommendations, and customer information in ServiceTitan.
• Maintain a clean, organized service vehicle and ensure equipment is ready for use.
• Protect customers’ homes and property while maintaining a clean and professional work area.
• Deliver an exceptional customer experience by communicating professionally and building trust with homeowners.
• Meet established performance expectations, including productivity, revenue, customer satisfaction, and quality of work.
• Follow all company safety procedures and applicable plumbing and sewer regulations.

Skills

Drain cleaning

Troubleshooting

Customer service

Communication

Tools

Drain-cleaning equipment

Sewer cameras

Cable machines

ServiceTitan

Job description

AAA Service Plumbing, Heating & Electric is looking for a motivated Drain Technician to diagnose and resolve residential drain issues for homeowners using professional tools and equipment. You’ll join a growing team and deliver the exceptional service our customers expect from AAA Service.

You will perform drain cleaning, sewer camera inspections, and explain findings with clear homeowner options, while maintaining a clean vehicle and pursuing ongoing technical training and safety.