Drain Technician - Clog Resolution & Home Service

JOLLY PLUMBING; Wilder (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Jolly Plumbing Drains Heating & Air in Wilder, KY is looking for a Drain Technician to diagnose and fix residential drain and sewer issues. You will perform drain cleaning with equipment like drain machines, snakes, and hydro-jetting, and use sewer cameras to inspect lines while educating homeowners on maintenance.

The role emphasizes customer service, honesty, safety, and professional conduct, with competitive compensation and opportunities for growth within the team.

Qualifications

• Previous drain cleaning, plumbing, or sewer service experience preferred.
• Experience operating drain cleaning equipment and sewer inspection cameras is a plus.
• Ability to troubleshoot problems and identify practical solutions.
• Strong communication skills and the ability to explain technical issues to homeowners.
• Professional, respectful, and customer-focused demeanor.
• Commitment to honesty, safety, and quality workmanship.
• Dependable attendance, strong work ethic, and a willingness to learn.
• Ability to work in physically demanding environments, including basements, crawlspaces, and other residential settings.

Responsibilities

• Diagnose and resolve residential drain and sewer issues, including clogged sinks, tubs, toilets, floor drains, and main sewer lines.
• Perform drain cleaning using appropriate equipment, including drain machines, snakes, and hydro-jetting systems when applicable.
• Operate sewer cameras to inspect drain and sewer lines and identify blockages, damage, and other potential issues.
• Explain findings, recommended solutions, and preventative maintenance options to homeowners in a clear, professional manner.
• Provide honest recommendations that prioritize the customer's needs and follow Jolly's commitment to doing the right thing.
• Educate customers on drain care and ways to help prevent future problems.
• Maintain clean, organized equipment and a professional appearance.
• Protect customers' homes by following proper worksite preparation and cleanup procedures.
• Complete service documentation and maintain accurate job records.
• Follow all company procedures, safety standards, and applicable codes.
• Collaborate with dispatch, leadership, and other technicians to deliver an exceptional customer experience.
• Participate in ongoing training to strengthen your technical knowledge and professional development.

Skills

Drain cleaning experience

Plumbing experience

Sewer service experience

Troubleshooting

Communication skills

Customer-focused demeanor

Safety awareness

Dependable attendance

Physical stamina

Tools

Drain machines

Snakes

Hydro-jetting systems

Sewer inspection cameras

Job description

Jolly Plumbing Drains Heating & Air in Wilder, KY is looking for a Drain Technician to diagnose and fix residential drain and sewer issues. You will perform drain cleaning with equipment like drain machines, snakes, and hydro-jetting, and use sewer cameras to inspect lines while educating homeowners on maintenance.

The role emphasizes customer service, honesty, safety, and professional conduct, with competitive compensation and opportunities for growth within the team.