Drain Technician

Socket.dev; Troy (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

401(k) Plan

Paid Time Off

6 Paid Holidays

Fitness Discount

Job summary

Hoover is seeking a Residential Drain Technician to join our team and deliver exceptional home services to our community. You will perform drain cleaning, diagnostics, and safety inspections while educating homeowners on repair options and preventive maintenance. A company vehicle and ongoing training support your career growth.

We offer competitive benefits, a consistent weekly schedule, and a supportive team environment focused on advancement and top-tier customer experiences.

Qualifications

• Valid driver’s license required.
• Minimum 1 year of customer service experience.
• Drain experience preferred but not required.

Responsibilities

• Perform residential drain cleaning, troubleshooting, and system diagnostics.
• Conduct system safety inspections and identify potential concerns.
• Utilize company flat-rate pricing guides to provide accurate estimates.
• Educate homeowners on available solutions, repair options, and preventative maintenance recommendations.
• Present membership plans and additional service offerings when appropriate.
• Build trust-based relationships with customers and provide exceptional customer experiences.
• Complete post-service quality assurance checks.
• Follow "Better Than You Found It" cleanup standards on every job.
• Verify all completed work meets company quality standards.

Skills

Customer service

Communication

Problem solving

Troubleshooting

Team-oriented

Coachable

Integrity

Organized

Sales-minded

Growth mindset

Tools

Company Vehicle

Gas Card

iPad Provided

Uniforms Provided

Job description

Description

Residential Drain Technician

At Hoover, we're more than a home services company—we're a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow.

Due to continued growth, we are looking to add a skilled, customer-focused Residential Drain Technician who is motivated to build a long-term career with us.

At Hoover, you get more than just a paycheck—you get the opportunity to advance your career through ongoing training, strong leadership support, and a company that truly invests in its people.

Compensation & Benefits

• Performance Pay + Spiffs
• Biweekly pay schedule
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Paid Time Off and Vacation
• 6 Paid Holidays
• NB Fitness Discount

Tools & Support

• Company Vehicle
• Gas Card
• Uniforms Provided
• iPad Provided
• Consistent Weekly Work Schedule
• Ongoing Technical and Professional Development Training
• Supportive Team Environment with Advancement Opportunities

Responsibilities

• Perform residential drain cleaning, troubleshooting, and system diagnostics
• Conduct system safety inspections and identify potential concerns
• Utilize company flat-rate pricing guides to provide accurate estimates
• Educate homeowners on available solutions, repair options, and preventative maintenance recommendations
• Present membership plans and additional service offerings when appropriate
• Build trust-based relationships with customers and provide exceptional customer experiences
• Complete post-service quality assurance checks
• Follow "Better Than You Found It" cleanup standards on every job
• Verify all completed work meets company quality standards

Documentation & Reporting

• Complete all paperwork accurately and on time
• Ensure all required forms are fully completed and signed
• Maintain accurate digital and printed records as required
• Document inspections, recommendations, parts used, warehouse checkouts, equipment usage, and material orders
• Complete invoices with accurate payment and job information
• Capture and upload before, during, and after photos for all jobs
• Submit all required documentation promptly and accurately

Performance Expectations

• Maintain a 40% conversion rate on technician-generated opportunities
• Deliver consistent 5-star customer service experiences
• Arrive on time and prepared for meetings, training sessions, and scheduled appointments
• Actively participate in company training and development programs
• Demonstrate a commitment to continuous improvement and professional growth
• Complete assigned training materials and coursework on time

Desired Traits

• Accountable, dependable, and committed to delivering quality work
• Professional with excellent communication and customer service skills
• Coachable, team-oriented, and eager to learn
• Integrity-driven with a commitment to honest communication and workmanship
• Organized and able to maintain a clean vehicle, workspace, and professional appearance
• Sales-minded and comfortable presenting solutions that help homeowners make informed decisions
• Technically skilled with strong troubleshooting and problem-solving abilities
• Growth-oriented and motivated to do the job right the first time

Requirements

• Valid driver’s license
• Minimum 1 year of customer service experience
• Drain experience preferred but not required