Dr Black's - Optician

EssilorLuxottica; Madison (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Vision Associates, part of EssilorLuxottica, is seeking an Optician to deliver exceptional customer service and expert eyewear fitting. You will engage customers, take precise measurements, and advise on eyewear care and services.

This role requires strong communication, fashion awareness, and proficiency with tablets in a fast-paced optical retail environment. You will contribute to a high-quality patient experience and support store initiatives while upholding brand standards and safety

Qualifications

• State licensure and ABO certification where applicable
• High School Diploma or equivalent
• Knowledge of optical theory and merchandise
• Knowledge of inventory systems
• Strong communicator and listener
• Awareness of current fashion trends
• Sales skills with tablet use
• Comfortable with technology to engage patients and associates

Responsibilities

• Conveys commitment to unsurpassed customer service through selling process steps
• Support problem solving and troubleshooting for customers
• Engage patients and customers using technology to enhance experiences
• Lead in the location to set the tone for customer service
• Educate customers on guarantees and services, eyewear care tips, and follow-up services
• Take measurements and fit eyewear accurately and carefully
• Ensure eyewear meets optical standards and customer requirements
• Operate POS terminal accurately and handle payments securely
• Maintain store appearance and proper planogram compliance
• Promote safety and proper PPE use in the lab

Skills

Customer Service

Sales Skills

Communication

Fashion Trends

Tech Savvy

Education

ABO Certification

High School Diploma

Tools

IPAD / Tablet

Job description

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Vision Associates is the nation’s leading optical dispensary management & consulting company. Our mission is provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Optician creates exceptional value in the lives of customers by ensuring customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
• Ability to support problem solving and troubleshooting
• Will engage patients, customers and fellow associates with use of our technology to support experiences
• Leader in the location that sets the tone for customer service
• Serves as a center of excellence.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long‑term solutions to problems.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Assists co‑workers who have questions or problems; cooperates readily in group efforts.
• Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
• Educates the customer on guarantees and services including: Eyewear care tips, complimentary adjustments and follow‑up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets optical standards and customer requirements/requests.
• Strives to achieve exceptional results that align with brand priorities.
• Takes personal ownership to achieve personal and store results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
• Shows customers where to pick‑up their glasses upon return to the store.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
• Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
• Demonstrates safe work practices including the wearing of personal protection equipment in the lab.

BASIC QUALIFICATIONS

• State licensure (if applicable) and/or ABO Certification in non‑licensed states
• High School Diploma or equivalent
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener
• Awareness of current fashion trends
• Sales skills – ability to use and carry a IPAD / tablet
• Comfortable with use of technology to engage patients, customers and associates.

PREFERRED QUALIFICATIONS

• Actively studying for Certification
• Optical dispensing experience
• Previous customer service and retail experience

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.