Dr Black's Eye Associates - Optician

EssilorLuxottica; Madison (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Luxottica in Indiana seeks an optical team member to provide exceptional patient experiences through eyewear selection, precise measurements and fitting. You will support the practice and help establish it as the premier destination for vision needs.

The role involves fitting eyewear, taking measurements, assisting with prescriptions and collaborating with doctors and staff to ensure patient satisfaction. Weekend/evening shifts may be required.

Qualifications

• High school diploma or equivalent.
• Active state optical licensure.
• Strong customer service and communication skills.
• Ability to learn new technology and POS systems.
• Basic math skills.

Responsibilities

• Custom fits glasses and places prescription in lenses.
• Assist peers with product needs and prescriptions.
• Operate POS and input patient information accurately.
• Work weekends and evenings as required.
• Maintain clean, organized dispensary and assist management.

Skills

Customer service

Communication

Math skills

Sales skills

Education

High School diploma

Tools

POS systems

EHR software

Job description

JOB DESCRIPTION

GENERAL FUNCTION

Provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. Support establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES and RESPONSIBILITIES

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task and manage time with competing priorities.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
• Commits to delivery date and time, seeks feedback and asks for referrals.
• Takes ownership to achieve exceptional results on individual and team goals.
• Presents, celebrates and educates at time of dispense.
• Takes pride in dispensary appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
• Effectively collaborates with all doctors and practice staff on a daily basis to ensure high level partnership for patient care.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit and strong drive for results; self‑motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedures, including but not limited to discounting, promotions and inventory management.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time‑keeping requirements, all company policies and procedures.
• Fosters positive working relationships with the practice, communicating any concerns promptly to the Manager.
• Consistently maintains proper dress code.
• Performs other duties as assigned by Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Active state optical licensure; must maintain license
• Strong customer service skills: communicator, listener, and team builder
• Strong basic math skills
• Sales skills
• Embraces new technology and change

PREFERRED QUALIFICATIONS

• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.