Doorman/Bellman

FirstService Residential; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Miami is seeking a customer-service oriented associate who greets residents and guests, assists with baggage, and provides information on local services and directions. This full-time role emphasizes friendly, proactive service in a busy property environment.

Candidates should have a high school diploma, strong communication skills, and the ability to work extended hours and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Effective written and verbal communication skills
• Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.
• Previous similar experience preferred.

Responsibilities

• Greet residents and guests on arrival and departure.
• Assist with baggage, packages, and shopping needs.
• Answer inquiries about hotel services, registration, dining and directions.
• Maintain and report equipment issues.
• Resolve complaints and ensure timely follow-up.
• Follow safety procedures and maintain a safe workspace.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Multilingual

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Overview

This position is customer service driven, outgoing, friendly and enjoys people. Greets residents and guests as they arrive and depart and offers baggage, package, grocery, parking, and information assistance.

Job Overview

This position is customer service driven, outgoing, friendly and enjoys people. Greets residents and guests as they arrive and depart and offers baggage, package, grocery, parking, and information assistance.

Your Responsibilities

• Responsible to the needs of arriving and departing residents.


• Greets and assists residents and guests with baggage and package handling.


• Answers inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.


• Maintains equipment in working condition and reports any maintenance issue for repair.


• Resolves and follows-up on all complaints/issues.


• Follows safety procedures and maintains a safe work environment.


• Performs other tasks as assigned.

Skills & Qualifications

• High school diploma or equivalency preferred.


• Effective written and verbal communication skills


• Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.


• Previous similar experienced preferred.

Physical Requirements

• Heavy lifting required (baggage handling); Ability to lift 50-100 lbs.


• Work in an upright standing position for long periods of time.


• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain).


• Handle, finger, grasp and feel objects and equipment.


• Reach with hands and arms.


• Communicate, receive and exchange ideas and information by means of the spoken and written word.


• Ability to quickly and easily navigate the property/ building as required to meet the job functions.


• Complete all required form.


• Ability to work extended/flexible hours and weekends required.


• Ability to respond to emergencies on a timely manner.

Supervisory Responsibilities

• None

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $18.00 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.