Door Attendant

Highgate Hotels, LP; New York (NY); On-site; USD 24,411 - 32,538; Part time

Job summary

Highgate Hotels, LP is looking for a dedicated Door Attendant to welcome guests at Le Meridien New York, Central Park. Responsibilities include assisting with luggage, greeting guests, and providing local information.

The ideal candidate should have a High School diploma, preferably with hotel experience, and a valid driver’s license. This position requires multitasking and effective communication skills while maintaining a warm demeanor.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.

Responsibilities

• Load and unload luggage carts and assist guests with luggage.
• Assist guests with cabs and other transportation.
• Open vehicle and hotel doors for guests.

Skills

Customer service

Multitasking

Effective communication

Attention to detail

Education

High School diploma or equivalent

Job description

Door Attendant

Location: Le Meridien New York, Central Park, New York, NY

Compensation: USD $17.72 – $23.62 per hour (Hourly)

Overview

The Doorperson is responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He or she also assists guests in and out of the hotel and with transportation needs.

Responsibilities

• Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• Assist guests with cabs and other transportation requirements.
• Call the garage for valet cars, if applicable.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and provide information on local attractions, events and daily activities in the hotel.
• Be aware of VIP and repeat guests; greet them by name.
• Announce departing shuttles.
• Maintain cleanliness of motor entrance and front door.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Flexible and long hours sometimes required.
• Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.