Door Attendant

kimptonhotelsandrestaurantscareers; Massachusetts; On-site; USD 38,000 - 54,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a friendly concierge associate in Massachusetts to create personal guest experiences and build lasting relationships with guests. You will greet arrivals, assist with luggage, and provide local area information to enhance their stay.

Responsibilities include handling keys and guest requests, arranging transportation, tours, and delivering items to rooms. Flexibility to work evenings and weekends is required in a lively boutique hotel setting.

Qualifications

• 1 year of customer service or similar role is required.
• Basic writing skills and professional communication.
• Knowledge of the local area to assist guests with recommendations.
• Flexible schedule, ability to work evenings, weekends, and holidays when needed.

Responsibilities

• Greet guests on arrival and provide information about the hotel and area.
• Receive assignments, keys, pager, radio, and guest requests from supervisor at shift start.
• Assist guests with luggage to reception desks, rooms, or curbside for transportation.
• Keep courtyard area neat and free of debris.
• Arrange transportation and assist guests into cars and taxis as needed.
• Assist with booking tours and general information when the concierge is unavailable.
• Cover for lunch breaks for the valet and assist in their absence.
• Ensure no parking zone is kept clear for guest arrival in emergencies.
• Deliver messages, packages, flowers, wine and other items to guests’ rooms.
• Maintain appearance of surrounding areas and replenish supplies.
• Return lost items to the Housekeeping Department.
• May take on additional responsibilities outside the job description.

Skills

Customer service

Communication

Local knowledge

Flexible schedule

Education

High School Diploma

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. When assisting guests with their luggage and packages, maintain a professional, friendly, and helpful attitude.

Some of your responsibilities include:

• Greet all guests upon arrival, open doors for visitors/guests to the hotel, and provide them with information on the hotel and surrounding area.
• Get assignments, keys, pager, radio, and special guest request from your supervisor at the beginning of your shift.
• Help guests bring luggage to the reception desks, their room, or to the curb to meet transportation when they're checking in and upon their checkout.
• Keep courtyard area neat and free of debris.
• Arrange transportation and assist guests into cars and call taxis when needed.
• When the concierge is not available, assist with booking tours and providing general information to guests.
• When the valet is busy, cover for lunch breaks, and cover in their absence.
• Ensure that the "no parking zone" is kept free and clear for guest arrival in the case of emergency.
• Assist with notification and delivery of messages, packages, flowers, wine, and other items to guests in their rooms.
• Clean and maintain the appearance of the surrounding areas of the hotel, monitor and replenish supplies and cleaning tools when needed.
• Return lost items found to the Housekeeping Department.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

• 1 year of experience in customer service or similar role.
• High School Diploma is preferred.
• Basic writing skills, professional communication skills.
• Knowledgeable of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.