Donor Technician - Variable shifts

Ochsner Clinic Foundation; Louisiana; On-site; USD 17,000 - 28,000; Full time

Job summary

Ochsner Health seeks a donor phlebotomy technician to interview donors, perform health screenings, and collect blood per SOP. You will ensure accurate documentation, advise donors, and maintain privacy and safety standards in a patient-focused environment.

The role requires a High School diploma or equivalent, BLS certification, and a valid driver’s license with a clean driving record. Prior phlebotomy experience is preferred, with opportunities for training and advancement.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills for diverse patient care teams.
• Good analytical and problem solving abilities.
• Strong customer service skills in donor interactions.

Responsibilities

• Perform donor health history interview according to SOP, document collections, and ensure accuracy of entries.
• Screen donors by checking blood pressure, temperature, pulse, and hemoglobin/hematocrit per standards.
• Prepare venipuncture site, provide information, manage adverse reactions, monitor vital signs, and give post-donation instructions.
• Maintain a positive customer service environment with donors, colleagues, and visitors.
• Adhere to dress code, attend staff meetings, and participate in departmental training programs.
• Adapt communication to patient populations while respecting privacy and consent.
• Complete annual requirements and competency assessments.
• Perform other related duties as required.

Skills

Computer skills

Windows applications

Verbal and written communication

Analytical and problem solving

Customer service

Education

High School diploma or equivalent

Phlebotomy training preferred

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job interviews, determines donor suitability and collects blood from prospective donors. Performs quality control, operates the computer, and completes other administrative and non-administrative duties per instruction of supervisor. Maintains donor/patient confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High School diploma or equivalent

Work Experience

Required -None.

Preferred - 1 year experience in phlebotomy and/or medical assistance procedures

Certifications

Required -Basic Life Support (BLS) from the American Heart Association

Required - Current Driver's License in the state of practice. Must have an excellent driving record to operate company owned vehicles.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Good analytical and problem solving skills
• Communication and customer service skills

Job Duties

• Perform donor health history confidential interview according to SOP, AABB Standards and FDA Regulations. Perform volunteer, autologous, directed donor and therapeutic phlebotomy collections with the appropriate documentation. Computer entries and/or written documentation are reviewed for accuracy.
• Perform donor health screening including blood pressure, temperature, pulse, and hemoglobin and hematocrit determinations according to SOP, AABB Standards and FDA Regulations.
• Select and prepare an appropriate venipuncture site according to SOP, AABB Standards and FDA Regulations. Provide the donor with accurate information, provide care for adverse reactions, including placing donor in the Trendelenburg position, continuously assessing vital signs and providing oral fluid replacement. Provide post donation instructions to donor.
• Maintain a positive customer service environment during interactions with donors, co-workers, corporate chair people, patients and visitors.
• Willingly accepts and supports management decisions. Adhere to department dress code, attends staff meetings and participates in departmental training programs.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Successfully completes all annual requirements and individual competency.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.

Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.

Must be able to travel throughout and between facilities.

Must be able to work a flexible work schedule (e.g. more than 8 hours a day).

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.