Donor Specialist (27505,27560)

LifeStream; Kaiser (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

LifeStream in Commerce, CA is seeking a full-time phlebotomy-donor services associate. You will perform registrations, health screenings and blood collection with careful handling of donor samples, while maintaining accurate records and following safety protocols.

Ideal candidates have 1–2 years in customer service, a high school diploma or GED, and CPR certification. The role involves flexible hours, on-site duties, and occasional travel to additional draw locations.

Qualifications

• High school diploma or GED required.
• EMT/Phlebotomy certs optional but beneficial.
• One to two years of customer service preferred.

Responsibilities

• Treat customers with dignity and respect in a friendly, professional manner.
• Perform donor registration and health screening.
• Conduct phlebotomy and blood collection for donors.
• Prepare donor samples and transport units to the lab.
• Maintain documentation and quality control records.
• Recruit donors for Blood Bank programs and events.
• Work at multiple draw locations as needed.

Skills

Customer service

Blood handling

Team player

Procedure compliance

Attention to detail

Venipuncture

Documentation

Equipment operation

Lifting ability

Math skills

Driver license

Computer skills

Confidentiality

Education

High school diploma or GED

Medical Assistant Diploma

Certified Nursing Assistant Diploma

EMT Certificate

Phlebotomy Certificate

Military experience/certification

Job description

Job Details

Job Location: COMMERCE DISTRIBUTION CENTER - COMMERCE, CA 90040. Position Type: Full Time. Salary Range: $17.00 - $27.00 hourly. Travel Percentage: Negligible. Job Shift: Flex. Job Category: Health Care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Treat customers (internal and external) with dignity and respect in a friendly and professional manner.
• Perform general and special donor registration on computer and manually as needed.
• Perform tests such as blood pressure, temperature, pulse and hematocrit/hemoglobin.
• Prepare pre‑donation Apheresis Sample.
• Confidentially interview donors regarding their medical history and current health status.
• Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
• Monitor and discontinue manual collection of donor’s units in the drawing area.
• Properly prepare blood units for transport to the Laboratory.
• Assist with donor recovery and adverse reactions.
• Draw specimens for donor re‑test and other orders.
• Conduct daily equipment/supply set‑up and breakdown, as well as quality control on specified instruments.
• Accurately complete all required documentation regarding donor, procedure, QC, and cleaning records.
• Actively recruit donors to various Blood Bank Programs (e.g., Apheresis) and promotions (e.g., Special Events).
• Work at different draw locations as needed.

Other duties may be assigned.

CUSTOMER INTERACTION / PROBLEM‑SOLVING

Maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Prioritize the customer’s needs in face‑to‑face or telephone contact. Consistently deliver service in a timely, accurate, professional, and friendly manner. Demonstrate a moderate level of problem‑solving skills.

COMPLEXITY

Work involves mostly duties that involve related steps, processes, or methods, requiring the employee to make choices and recognize differences in a few easily recognizable situations. Occasionally, work includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done require analysis of the subject in each assignment, and chosen courses of action may be selected from several alternatives.

NATURE AND EXTENT OF SUPERVISION

The supervisor defines objectives, priorities and deadlines, assists the employee with unusual situations with no clear precedents. The employee plans and executes steps to complete the assignment, follows instructions, policies, and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness, and conformity to policy. The supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee, providing opportunity for the employee to interpret policy or determine approaches and methodology for accomplishing assignments.

QUALIFICATIONS

To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES

• Excellent customer service and communication skills.
• Ability to work with blood.
• Ability to function as a team member.
• Ability to follow procedure.
• Good accuracy with attention to detail.
• Able to perform successful venipunctures.
• Good documentation skills.
• Ability to work with machines (sufficiently technically minded).
• Ability to lift 30 pounds.
• Basic math skills related to determining donor eligibility, recognition, and draw information.
• Ability to drive a standard passenger vehicle.
• Knowledge of basic computer operation.
• Ability to maintain confidentiality.

EDUCATION

High School Diploma or General Education Diploma (GED) required. Optional: Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification.

EXPERIENCE

One to two years’ customer service experience preferred.

CERTIFICATES, LICENSES, ETC.

Emergency Medical Technician Certificate (if applicable), Medical Assistant or Certified Nursing Assistant Diploma (if applicable), Phlebotomy Certificate (if applicable), or similar military experience/certification. Current CPR Certification. Current California Driver’s License.

PHYSICAL DEMANDS

Refer to ADA checklist attached for physical demands.

WORK ENVIRONMENT

Laboratory and medical environments with high risks including mobile operations.

EEO & COMPLIANCE STATEMENTS

LifeStream is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. LifeStream will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Our organization participates in E‑Verify. All applicants who receive a conditional offer of employment will be required to undergo a pre‑employment drug test in accordance with LifeStream’s established guidelines.