Donor Services Manager

LifeSouth Community Blood Centers, Inc.; Atlanta (GA); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday premium

Health Savings Account (HSA)

Retirement plan

Wages advance

CDL bonus program

Job summary

LifeSouth Community Blood Centers, Inc. in Dunwoody, GA seeks an experienced Donor Services Manager to lead regional blood collection operations, including whole blood and apheresis. The role focuses on achieving annual goals, ensuring premier donor care, and safety during the collection process.

Prior phlebotomy experience is strongly preferred. The position is full-time, with a starting salary range of $62,000–$68,200 annually, and requires CDL training and licensing.

Qualifications

• High school diploma or GED
• Three (3) years of previous supervisory experience
• Valid driver’s license. Must also meet and maintain LifeSouth driver’s eligibility requirements
• On-call required, May work nights, weekends, holidays, travel may be required.
• Ability to multitask and prioritize
• Strong interpersonal and team building skills
• Ability to communicate effectively, both orally and in writing
• Knowledgeable in a variety of computer software applications
• Ability to effectively delegate
• Associate or bachelor's degree preferred
• Commercial Driver's License (CDL) preferred

Responsibilities

• Assist the Regional Director and/or Regional Manager with the oversight of blood collection and donor recruitment
• Monitor regional projections and planning to ensure the collection goals for the region are met or exceeded
• Supervise staff including hiring, training, evaluating and disciplining to ensure a well-qualified team and enhance operational success
• Motivate and educate Donor Services staff members, including establishing and maintaining a positive team morale and fostering operational cooperation within the district and region
• Plan, organize, manage and direct all aspects of whole blood, apheresis and automated collection operations (fixed site or mobile) to ensure appropriate staffing and a smooth, efficient process
• Review weekly recruitment goals and projections; Implement corrective action when projections and goals are not being met
• Represent and promote LifeSouth and its mission to the community
• Successful completion of CDL training program and state CDL licensing
• Drive bloodmobiles when necessary

Skills

Supervisory experience

Leadership

Communication skills

Interpersonal skills

Multitasking

On-call availability

Delegation

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Computer software familiarity

Job description

Description

Do you have a passion to lead? Are you goal-oriented with a desire to make a difference in your community?

LifeSouth Community Blood Centers is looking for an experienced professional for the Donor Services Manager position based in Dunwoody, GA. This position is responsible for managing the collection operations for whole blood and apheresis to ensure achievement of annual goals in the most efficient and cost-effective manner. The successful candidate will create a team environment and provide the leadership needed to maintain premier donor care, customer safety and satisfaction during the blood collection process.

Prior phlebotomy experience is strongly preferred.

We are currently seeking qualified CDL drivers to join our team!

Our Benefits

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Holiday premium paid on certain holidays (for hourly staff in operations)
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day
• CDL bonus program

What You'll Do

• Assist the Regional Director and/or Regional Manager with the oversight of blood collection and donor recruitment
• Monitor regional projections and planning to ensure the collection goals for the region are met or exceeded
• Supervise staff including hiring, training, evaluating and disciplining to ensure a well-qualified team and enhance operational success
• Motivate and educate Donor Services staff members, including establishing and maintaining a positive team morale and fostering operational cooperation within the district and region
• Plan, organize, manage and direct all aspects of whole blood, apheresis and automated collection operations (fixed site or mobile) to ensure appropriate staffing and a smooth, efficient process
• Review weekly recruitment goals and projections; Implement corrective action when projections and goals are not being met
• Represent and promote LifeSouth and its mission to the community
• Successful completion of CDL training program and state CDL licensing
• Drive bloodmobiles when necessary

What You'll Bring

• High school diploma or GED
• Three (3) years of previous supervisory experience
• Valid driver’s license. Must also meet and maintain LifeSouth driver’s eligibility requirements
• On-call required, May work nights, weekends, holidays, travel may be required.
• Ability to multitask and prioritize
• Strong interpersonal and team building skills
• Ability to communicate effectively, both orally and in writing
• Knowledgeable in a variety of computer software applications
• Ability to effectively delegate
• Associate or bachelor's degree preferred
• Commercial Driver's License (CDL) preferred

Who We Are

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

Our Mission

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

This is a full-time position. Starting salary range is $62,000 - $68,200 annually. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.

The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.

LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.

If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.