Donor Service Representative - Full Time

Goodwill Keystone Area; Enola (PA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations and ensure smooth processing for resale in store locations. The role emphasizes courteous donor engagement, accurate paperwork, and safe handling of materials in a fast-paced retail environment.

The position requires ability to lift up to 50 pounds, stand for long periods, and work flexible hours including evenings and weekends, with a focus on customer service and teamwork to support store

Qualifications

• Must be able to greet and assist donors professionally.
• English language communication required for donors and customers.
• Must be able to stand for extended periods and lift up to 50 pounds.
• Flexible schedule including evenings and weekends.
• Must maintain neat appearance and good customer service across shifts.

Responsibilities

• Greets donors in a pleasant and professional manner and represents Goodwill Keystone Area positively.
• Assists donors with donations, unloads donations, issues receipts, and provides information.
• Completes donor tracking paperwork accurately and promptly.
• Assists transportation with loading/unloading and material handling duties.
• Maintains a clean and safe donor area and adheres to safety protocols.
• Supports organizational programs and events as needed.
• Communicates progress, problems, and concerns to the Production Manager.

Skills

Customer service

English proficiency

Physical stamina

Teamwork

Safety awareness

Education

Age 18+

Job description

Position: Donor Service Representative

Department: Donated Goods Retail

Reports to: Production Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Duties and Responsibilities

• Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.


• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the \"thanks, but no thanks\" list; provides donation information and general Goodwill Keystone Area information to donors.


• Completes donor tracking paperwork accurately and submits in a timely manner.


• Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.


• Steri-fabs appropriate items following all safety precautions.


• Price hard goods as needed.


• Assists in maintaining a clean and orderly production and donor area as well as outside donor area.


• Supports, promotes and participates in organizational programs and special events.


• Contributes to the organization by supporting additional tasks and projects as needed.


• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.


• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

Education and Experience

• Must be at least 18 years old (responsible for equipment operation).

Skills/Abilities/Qualifications

• Ability to speak, hear, read and write.


• Ability to speak English in order to interact with donors and customers satisfactorily.


• Must present a neat and positive appearance and demeanor.


• Must possess good customer service skills.


• Must be able to stand for extended period.


• Must be able to lift up to 50 pounds frequently.


• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.


• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.


• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.


• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.


• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.


• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.


• Ability to stand continuously for more than 75% of the shift.


• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
  
  
  
  • Note: This applies to powered industrial equipment operators only.
  
  
  
  


• Possession of a forklift license or the ability to become certified as a forklift operator.
  
  
  
  • Note: This applies to powered industrial equipment operators only.
  
  
  
  

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.