Donor Relations Specialist

Disabled American Veterans; Erlanger (KY); Vor Ort; USD 23.000 - 36.000; Vollzeit

Zusammenfassung

Disabled American Veterans is seeking a DonorRelations Specialist in Kentucky to support donor inquiries, develop and execute donor communications, and track donor interactions under supervision. The role emphasizes independence, multitasking, and teamwork within an active office environment.

The position requires strong customer service, data entry, and communication skills to maintain positive donor relationships and meet program goals.

Qualifikationen

• 3+ years' experience in customer service.
• Proficient knowledge of Microsoft Office applications.
• Excellent spelling, grammar, and computer skills.
• Written communications skills with ability to compose routine correspondence with minimal direction.
• Accurate proofreading of correspondence to identify errors.
• Excellent telephone etiquette with clear, tactful communication.
• Good time management and self-motivation.
• Ability to comprehend and utilize various software applications.

Aufgaben

• Provide excellent customer service via phone, email, letter, and text to donors and supporters.
• Build a positive rapport with donors and track daily interactions.
• Work closely with Donor Relations team and other departments to meet goals and objectives.
• Consistently train backup personnel and temporary employees as needed.
• Conduct daily data entry, problem solve, and report progress/data.
• Organize and facilitate processing of donor correspondence (direct mail, email, and phone calls).
• Maintain assigned projects and meet projected deadlines.
• Assist department as workload dictates and take on other responsibilities as assigned by management.

Kenntnisse

Customer service

Microsoft Office

Spelling grammar

Written communication

Proofreading

Phone etiquette

Time management

Software proficiency

Tools

Microsoft Office

Jobbeschreibung

690–DonorRelations/NationalHeadquarters

DonorRelationsSpecialist

DonorRelationsSupervisor

Type of Position:

($16.93 - $26.30/hour)

Job Summary:

The following statements are intended to describe thegeneral nature and level of workbeing performed. They are not intended to be construed as anexhaustive list of all responsibilities, duties and skills required of personnel soclassified.

UnderthedirectionoftheDonorRelationsSupervisor,thisindividualisresponsibleforrespondingtovariousdonor inquiries/requestsandengaginginactivitiesthatfosterandstrengthenpositiverelationshipswithDAV’ssupporters.This isaccomplishedbyfacilitatingthedevelopmentandexecutionofvariouscorrespondenceandcommunications,inaddition

to inputtingnecessarydataintosystemsfortheeffectivetrackingandmonitoringofdonorinteractions.Requirestheabilitytoadapttochange,multitaskbetweendifferentdutiesatanygiventime,andthe abilitytoworkindependently,as wellas

ona team.

Essential Functions:

• Provideexcellentcustomerserviceviavariouscommunicationchannels(includingphone,email, letter, and text)todonors andothersupporters
• Build a positive rapport with donors as well as track and report data regarding the daily interactions
• WorkcloselywithDonorRelationsteammembersandother departmentstoaccomplishestablishedgoalsand objectives
• Consistentlytrainbackuppersonnelandtemporaryemployeesasneeded
• Conduct daily data entry, problem solve, document, and report progress/data related to assigned tasks
• Organizeandfacilitatethe processingofdonorcorrespondence(directmail,email,andphonecalls)
• Maintainassignedprojectsandmeetprojecteddeadlines
• Assistdepartmentastheworkloaddictatesandassumeotherresponsibilitiesasassignedbymanagement

Essential Skills and Experience:

• 3+years’experiencein customerservice
• Proficient knowledge of Microsoft Office applications required
• Musthaveexcellentspelling,grammar,andcomputerskills
• Writtencommunicationskillswiththeabilitytocomposeroutinecorrespondencewithminimumdirection
• Accurateproofreadingofcorrespondenceinordertoidentifyspelling,punctuation,andgrammaticalerrors
• Excellenttelephoneetiquettewiththeabilitytospeakclearly,tactfully,andsuccinctly
• Possessgoodtimemanagementskillsandbeself-motivated
• Ability to comprehend and utilize various software applications

Degree of Supervision:

• NoSupervisoryResponsibilities

Physical Demands and Work Environment:

The physicaldemands and work environment characteristics described here arerepresentative of those that must be metby an employeeto successfully perform theessential functions of this job. Reasonableaccommodations may be madeto enable individuals with disabilities to perform theessential functions.

• PhysicalDemands:Jobrequiressittingandtalkingonthetelephoneforlongperiodsoftimewithbodymovement primarilyinhandandarmfunctionsassociatedwithnormalofficeactivities. Handandeyecoordination,andhand dexterityisrequiredforhandwritingandkeyboardingover prolongedperiodsoftime.Specificvisionabilities requiredbythejobincludeclosevision,distancevision,colorvision,peripheralvision,depthperception,and the abilitytoadjustfocus. Thispositionrequiresoccasionalliftingand/orcarryingofnomorethan30 pounds
• WorkEnvironment:Thenoiselevelintheworkenvironmentisusuallyminimal